What are the responsibilities and job description for the Restaurant Host/Hostess position at Mondrian South Beach?
POSITION PURPOSE
Responsible for positive experience of guests while maintaining the quality standards of Mondrian South Beach and Baia Beach Club. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts, including weekends and holidays.
ESSENTIAL FUNCTIONS
- Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
- Assign opening and/or closing side duties.
- Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
- Welcome guests to the F&B Outlets.
- Provide accurate wait times and monitor waiting lists.
- Manage F&B reservations.
- Escort customers to assigned dining or bar areas.
- Provide menus and announce Servers’ name.
- Greet customers upon their departure.
- Coordinate with wait staff about available seating options.
- Maintain a clean reception area.
QUALIFICATION STANDARDS
- High School Diploma or equivalent required.
- One to two years of experience in public contact or customer service position required.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Proficient on OpenTable and SevenRooms.
- Commitment to excellence and high standards.
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Bilingual skills a plus.
- Acute attention to detail.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Job Type: Full-time
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Required)
Experience:
- Restaurant hosting: 1 year (Required)
- customer service: 1 year (Required)
- Resy: 1 year (Required)
- Restaurant reservation: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Miami Beach, FL 33139 (Required)
Work Location: In person
