What are the responsibilities and job description for the Resort Restaurant Host/Hostess position at Cheeca Lodge and Spa?
Job Description
Location: Cheeca Lodge and Spa, Islamorada, Florida Keys
Join our team at Cheeca Lodge and Spa, an exquisite resort nestled in the enchanting beauty of Islamorada, Florida Keys. We are looking for enthusiastic Part Time Hosts/Hostesses to welcome and make our guests feel cherished and at home in our renowned restaurant. If you have a passion for providing exceptional guest service and creating memorable dining experiences, we invite you to be a part of our exceptional team.
Job Responsibilities:
Guest Service
- Greet and warmly welcome all guests to the restaurant, ensuring they feel valued and comfortable.
- Maintain a clean and professional appearance at all times, upholding our resort's high standards.
- Display a friendly, cheerful, and courteous demeanor, creating a positive atmosphere.
- Respond to guest inquiries with accurate information and a positive attitude, ensuring guest satisfaction.
- Promote the resort's amenities and services to guests using your personal knowledge and effective selling techniques.
- Welcome and effectively address guest questions, issues, and complaints with the assistance of a supervisor as needed.
Preparation:
- Set up the host stand, review the guest reservation book, and optimize the dining space to provide memorable guest experiences.
- Maintain a station chart and cover count for the restaurant while understanding the workload capacity of each server to meet service standards.
- Handle guest reservations and provide information regarding the restaurant or any other hotel amenity or service.
- Inspect and maintain daily menus to ensure quality, condition, and appearance, gaining a comprehensive knowledge of all menu items and daily specials.
- Assist with special projects such as menu changes and signage when required.
- Ensure proper table setup and make minor adjustments as needed.
- Examine each table for missing items and promptly remove any items that do not meet cleanliness standards.
Skills and Experience:
- Excellent interpersonal and communication skills.
- A commitment to maintaining a welcoming and inviting atmosphere.
- Ability to handle guest inquiries and issues with professionalism and efficiency.
- Must be authorized to work in the United States and provide documentation with 3 days of starting.
- Must already be eligible to work in the USA - sorry no sponsorships.
- No hand/neck/face tattoos
- No facial piercings
Benefits for Full-Time Employees:
- 401(k) retirement plan with employer matching.
- Accidental Death & Dismemberment (AD&D) insurance.
- Comprehensive dental, health, and vision insurance.
- Employee discounts at Northwood Hotels.
- Flexible spending and health savings accounts.
- Life insurance coverage.
- Paid Time Off and 8 Paid Holidays
Join our dedicated team and become an integral part of the Cheeca Lodge and Spa family, where you'll contribute to creating unforgettable guest experiences in our beautiful resort setting.
