Receptionist

Description

Title:                                  Receptionist - Bilingual

Reporting to:                   Team Lead

Location:                          Coral Gables, Florida

The role:

As a Moneypenny Receptionist, you will receive extensive training designed to equip you with the essential skills required to play a crucial role within the Moneypenny team. You will act as a representative for both Moneypenny and a diverse range of clients, utilizing your exceptional customer service expertise and relationship-building abilities to leave a positive impression on their callers.

Key responsibilities:

• Promptly and efficiently handling inbound phone calls and relaying messages to clients, ensuring clients never miss a call
• Entering caller information into our system accurately
• Fabulous attitude toward delivering an exceptional customer experience
• Data entry skills, must be able to type a minimum of 35 wpm
• Familiar with Microsoft Office Suite to include Outlook and Teams
• Delivering the highest level of customer service to clients at all times
• Available to work holidays and weekends (you will always work one Saturday or Sunday every other week.

The person:

• Effectively and promptly managing incoming phone calls and communicating message to clients, guaranteeing that no call goes unanswered
• Accurately inputting caller details into our system
• Exemplary approach to providing an outstanding customer experience
• Proficient in data entry, detail-oriented and adaptable to change
• Strong verbal and written communication skills, along with the ability to multi-task
• A minimum of two (2) years of experience in customer service and/or tier II support, consistently delivering exceptional service
• Ensuring the highest standard of customer service is maintained for clients at all times
• Available to work holidays and weekends (you will always work one Saturday or Sunday every other week).
• Fluent in Spanish is a plus.

Qualifications