Sales Operations Coordinator

About Us

We create with care, and we innovate with purpose. More than flavor producers, we are passionate professionals who aim to gather our people, partners, and customers with a shared spirit of confidence, respect, and entrepreneurship. We produce clean, authentic, and versatile beverage solutions that make every sip so much better, all with a determined pursuit of sustainably sourced, quality ingredients. Each bottle filled comes with a commitment to natural ingredients, extraordinary taste, high standards of service, and trade ingenuity. We are honored to be part of the drinks you craft, joining our creativity to make life more flavorful.

About the Opportunity

As the Sales Operations Coordinator at Monin, you will be responsible for performing administrative tasks to support the Monin sales team as well as assisting with providing outstanding service to Monin customers, distributors, and partners. Support to the sales team will include but not be limited to completing forms, answering inquiries, providing information, generating reports, maintaining an organized filing system, and scheduling meetings. The ideal candidate for this role can effectively manage their workload to accomplish all tasks completely, accurately, and on time. Exceptional and professional communication skills are required to interact with other departments and team members. Additionally, this candidate will be expected to gain a thorough understanding of Monin’s product portfolio and sales approach, helping to ensure operational activities run smoothly.

The Sales Operations Coordinator reports to the Sales Operations Manager.

What You’ll Do

• Efficiently respond to the sales team and customer inquiries and interact with various departments to fulfill and manage expectations successfully.
• Gain a thorough knowledge of Monin systems and platforms to provide proper information to the sales team, customers, and partners.
• Learn and retain a thorough knowledge of all existing and new products, services, and pricing.
• Assists in sales administrative duties related to Salesforce, RFPs, customer portals and various reporting tools.
• Supports sales team as well as customer service team members as needed.
• Observation skills: The ability to notice small details that others might miss.

• Upholds and inspires the adoption of company values.

• Other duties as assigned.

Your Secret Ingredients

• Passion for Quality— You take pride in the quality of everything you touch and everything you do.

• Pay Attention to The Details — You always want to get things right the first time.

• Keep the Customer at Center Point— You take pride in going the extra mile for your customers and putting them above all else.

• Listen to Understand — You give your undivided attention to better understand your customers’ needs.
• Find a Way — You are willing to do whatever it takes to accomplish the job.
• Look Ahead and Anticipate— You believe preventing issues is better than fixing them.

Other Qualifications & Considerations

• High School Diploma (experience may substitute for specific degree requirements)
• Two years’ experience in a sales support / customer service position
• Excellent verbal and written communication skills

• Always display professionalism and discernment

• Exceptional attention to detail. Requires a high level of focus on small details, ensuring accuracy and thoroughness in completing work, often by carefully checking for errors and inconsistencies. Must be meticulous and careful in approach to tasks.
• Thoroughness:Examining all aspects of a task, not just the obvious parts.
• Consistency:Maintaining a high standard of quality throughout the work.
• Prioritization skills: Must be able to effectively prioritize tasks, completing projects autonomously, with minimal supervision, and managing multiple projects simultaneously while meeting deadlines.
• Organizational skills: Strong organizational skills and problem-solving skills to manage workload effectively.

• Decision-making: Making sound judgments even under time pressure.
• Flexibility: Works well under pressure and maintains composure even when facing unexpected challenges.
• Proactive Approach: Self-motivated to take initiative and think ahead to next steps
• Ability to process information to tailor responses and actions to meet the sales team / customers' specific needs

• Advanced MS Office skills in Word, Excel, Outlook; knowledge of Salesforce and Business Central a plus

What We Offer— Because Monin hires the best people, we work hard to offer our employees benefits that improve their lives.

The Sweet Stuff:

• A fun, dynamic working environment with a growing, energetic, and passionate team
• A diverse and inclusive environment where everyone is welcome
• Breakrooms stocked with our delicious products
• Management that uplifts and nurtures talent & provides continuing education
• Promotion of health and wellness
• Company-sponsored fun events

Benefits:

• A 401(k) plan in which the company matches dollar for dollar on a % you contribute
• Affordable health coverage for you and your family through medical, dental, and vision programs.
• A generous paid time off program in which the benefits increase along with your tenure with the company
• Nine company-paid holidays plus one floating holiday and diversity day

Monin is an equal opportunity employer and encourages all qualified candidates to apply.

Monin is a Drug Free Workplace and does pre-employment drug screening.

Monin participates in e-verify

When you join Monin Gourmet Flavorings, you’re doing much more than switching companies to advance your career. You are becoming part of the Monin Family. We are a diverse group of talented professionals who drive innovation, embrace change and growth, and celebrate the global community which is Monin.