Customer Business Support

About Us

We create with care, and we innovate with purpose. More than flavor producers, we are passionate professionals who aim to gather our people, partners, and customers with a shared spirit of confidence, respect, and entrepreneurship. We produce clean, authentic, and versatile beverage solutions that make every sip so much better, all with a determined pursuit of sustainably sourced, quality ingredients. Each bottle filled comes with a commitment to natural ingredients, extraordinary taste, high standards of service, and trade ingenuity. We are honored to be part of the drinks you craft, joining our creativity to make life more flavorful.

About the Opportunity

In the Custom Business Support role, you will be responsible for managing and supporting our growing Key Accounts Businesses, providing expertise in food safety, regulatory compliance, and customer formula project management. The ideal candidate for this role must have a comprehensive understanding of FDA food regulations, Global Food Safety Initiative (GFSI) standards, and other relevant food safety requirements, ensuring our products meet the highest safety and compliance standards. Due to the hands-on nature of this role, in-office attendance at our manufacturing sites is essential. This role will report to the Sr. Quality Assurance Director.

What You’ll Do

1. Key Accounts Business Support:
   • Act as the primary point of contact for Key account business clients, addressing their food safety and regulatory needs.
   • Maintain and upload quality and regulatory information to our Key accounts web portals and platforms.
   • Review and validate custom labels and packaging for customer-specific projects.
   • Provide expert support for technical inquiries related to Monin products, formulations, and marketing claims.
   • Assist in scheduling and conducting Key customer audits.
   • Assist in communicating and ensuring customer-specific requirements for finished products are met and samples are submitted for testing
   • Address Key customer complaints by conducting root cause analysis and implementing corrective actions.

1. Food Safety and Regulatory Compliance:
   • Ensure all Key account custom products meet FDA regulations, GFSI standards, and other relevant industry requirements.
   • Collaborate with internal and external stakeholders to address compliance issues and implement corrective actions.
   • Assist with internal customer-related complaints and inquiries on technical and regulatory matters.
   • Verify that formulas and ingredients comply with applicable country-specific regulations for both the US and Canada.
2. Key Customer Project Management:
   • Coordinate cross-functional teams, including R&D, Quality Assurance, and Operations, to ensure timely project completion and specific customer needs.
   • Traveling to Monin North America’s manufacturing sites will be required.
   • Support custom product development ensuring Monin ingredients comply with customer requirements as well as country-specific regulations for both the US and Canada as applicable.
   • Serve as a liaison between Monin and regulatory bodies to resolve compliance issues, answer questions, or engage in advocacy efforts related to regulatory changes.

Your Secret Ingredients

• Passion for Quality— You take pride in the quality of everything you touch and everything you do.

• Pay Attention to The Details — You always want to get things right the first time.

• Keep the Customer at Center Point— You take pride in going the extra mile for your customers and putting them above all else.

• Listen to Understand — You give your undivided attention to better understand your customers’ needs.
• Find a Way — You are willing to do whatever it takes to accomplish the job.
• Look Ahead and Anticipate— You believe preventing issues is better than fixing them.