Salesforce Developer and Administrator

Description

The Salesforce Developer and Administrator will be responsible for the management, development, and support of MonoSol’s Salesforce platform, working closely with cross-functional teams to enhance system functionality, usability, and data-driven decision-making. This role will act as the primary technical contact for Salesforce, supporting user needs, optimizing system features, and implementing improvements aligned with MonoSol’s digital strategy.

RESPONSIBILITIES

Salesforce Administration & User Support

• User Support & Training: Provide technical support to Salesforce users, addressing issues, identifying solutions, and training users on system features and best practices.

• System Management: Oversee Salesforce roles, profiles, sharing rules, workflows, and security settings. Set up new users, manage permissions, and make necessary updates to maintain data integrity and system security.

Salesforce Development & Roadmap Implementation

• Platform Improvement: Collaborate with Marketing, Sales, and other departments to contribute to and implement the Salesforce roadmap, focusing on long-term improvements.

• Customization & Enhancements: Design, develop, and implement custom screens, workflows, dashboards, and add-ins to optimize the platform for user efficiency and engagement.
• Integration & Vendor Collaboration: Work closely with integration and Salesforce implementation partners to manage new features and maintain existing functionalities. Serve as the primary technical liaison for vendors and consultants regarding MonoSol’s Salesforce environment.

Data Analysis & Reporting

• Data Visualization & Insights: Develop dashboards, reports, and data visualizations that provide actionable insights for business decision-making. Offer explanations and context to help departments understand data relevance and applications.

Project Management Focus

• Project Planning: Identify and schedule project deliverables, milestones, and required activities/tasks, and provide timely updates on project status according to IT management’s cadence.
• Communication and Stakeholder Engagement: Implement a project communication plan, ensuring effective stakeholder engagement.
• Risk Assessment and Mitigation: Conduct risk assessments and implement mitigation strategies to proactively address potential issues.
• Documentation and Compliance: Create and maintain comprehensive project documentation, including Project Charters, Requirements, and User sign-off, ensuring compliance with standards.
• Project Management Tools: Utilize Asana (or other relevant tools) to manage project tasks, timelines, and store documentation efficiently.

Digital Application Support Focus

• Application Awareness: Maintain up-to-date knowledge of digital applications relevant to the organization, proactively identifying capabilities to support team and organizational needs.
• Promote Digital Adoption: Encourage digital adoption across departments by directing staff to appropriate resources, documentation, and support contacts within IT.
• Application Championing and Training: If designated as a Champion of a digital application, develop training materials and guides, provide onboarding assistance, and offer ongoing support to help staff leverage application capabilities effectively

QUALIFICATIONS

Education and Experience

• Experience: 3 years of experience in Salesforce administration and development.
• Education: Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.

 Technical Skills and Certifications:

• Salesforce Certification (e.g., Salesforce Administrator, Salesforce Platform Developer) is preferred.
• Experience with Salesforce Flows and familiarity with Salesforce Einstein or similar analytics tools is a plus.
• Proficient in Salesforce customization, workflow configuration, and user management. Experience in developing dashboards and visualizations within Salesforce.

Additional information

Applicable only to applicants applying to a position in any location with a pay disclosure requirements under state or local law:

• The compensation range that is described below is the possible base pay compensation that the company believes in good faith that it will pay for this role at the time of posting based on job grade for the position. Individual compensation within this range is based on many factors such as years of experience etc. so the company might pay more or less than the posted range and it is understood that this range may be modified in the future.
• In addition to base compensation, MonoSol provides a yearly incentive compensation bonus, a profit sharing bonus when eligible, a comprehensive benefits package including medical, dental, vision insurances, short term disability, long term disability, accidental death and dismemberment, term life insurance, voluntary term life insurance, transit flexible spending account (if applicable), employee assistance program, identity theft protection, 401k and paid time off (vacation and sick days).

Compensation range - $66,416.14 - $105,046.71

Incentive Compensation Bonus Target – 6%

Paid time off amount – 15 days

Closing

The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this position. This is not intended as an exhaustive list of all responsibilities, duties, and skills required. MonoSol, LLC reserves the right to make changes to the job description whenever necessary.

Disclaimer

As part of MonoSol, LLC’s employment process, finalist candidates will be required to complete a physical drug/ alcohol test, and background check prior to employment commencing. MonoSol, LLC is an equal opportunity employer. All qualified applicants will be considered without regard to race, national origin, gender, age, disability, sexual orientation, veteran status, or marital status.

Qualifications

Salary : $66,416 - $105,047