Office Clerk II, Admissions

Job Description:

Job Function:

Monroe Community College seeks an Office Clerk II who will be responsible for the independent performance of clerical tasks, requiring a high degree of independent judgment and decision-making. The use of technology is an integral part of the position, and the successful candidate must have excellent skills in using technology to solve problems. The Office Clerk II must have strong interpersonal skills and a sincere desire to assist students and their families, as well as college staff. The Office Clerk II reports to the Assistant Director of Admissions. This position requires evening and Saturday hours, as requested.

MCC embraces inclusion and diversity, offering activities and programs to enhance the personal and professional development of faculty, staff, and students. The College welcomes candidates who are committed to MCC's mission of access and academic excellence, and a desire to work in a diverse and dynamic environment.

Primary Functions:

Customer Service Support

• Enter prospective student data into the Customer Relationship Management (CRM) system.
• Answer incoming telephone calls and other forms of inbound communication, and respond to questions from prospective students (applicants), various college departments, and personnel to clarify information regarding Admissions files.
• Provide support to the front desk area and all office visitors, including prospective students, families, and other college personnel.
• Provide support for evening and weekend enrollment services.
• Clerical support for First Year Experience/Orientation.

Admissions Technology

• Processing of applications both online and in person.
• Provide application support and trouble-shooting.
• Data entry import and export.
• Transfer credit processing.
• Process outbound communication to multiple contact types, electronically and paper-based.
• Provide support for recruitment and enrollment events.
• Perform other duties and responsibilities as assigned by supervisor and appropriate staff.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Requirements:

Required Qualifications:

• Must currently hold the Monroe County civil service title of Office Clerk II or be reachable on the current eligible list for this title or meet the below minimum requirements for a provisional or temporary appointment, if offered;
  • Graduation from high school or possession of an equivalency diploma, plus EITHER:
    • (A) Graduation with an Associate's degree or successful completion of at least sixty (60) credit hours from a college or university; OR,
    • (B) Two (2) years paid full-time or its part-time equivalent office clerical or secretarial experience*; OR,
    • (C) An equivalent combination of education and experience as defined by the limits of (A) and (B) above.
• Must be a Monroe County Resident.

• Experience as a Teller, Cashier or Sales Clerk will not be considered appropriate experience for the purposes of these minimum qualifications.

NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

SPECIAL REQUIREMENT: If you are appointed, you will be required to possess a valid license to operate a motor vehicle in New York State or otherwise demonstrate your capacity to meet the transportation needs of the position.

Preferred Qualifications:

• Familiarity with student computer information systems.
• Evidence of effective communication (interpersonal, speaking, and writing) skills.
• Evidence of a team-centered approach to problem-solving.
• Commitment to service at the institution.
• Demonstrated commitment to supporting a multicultural environment on campus.
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Job Type: Support Staff, Full-time

Hours: 8:45 a.m.-4:45 p.m, Must be available to work evenings on Mondays-Thursdays and Saturdays, as requested.

Salary: $39,797.72 per year. Eligible for increment increase at 6 months of service.

Pay Transparency Disclaimer: The posted salary range represents the full salary scale for this position, which includes all pay steps within the range. The starting salary for all new hires is typically at the entry-level figure, as determined by the step placement of the Collective Bargaining Agreement. Progression through the range occurs over time based on established criteria such as length of service and performance. This range is provided to give applicants an understanding of the potential earnings over the course of a career in this role.

MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice Non-Discrimination
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Application Instructions:

The following documents MUST be submitted to be considered for this position:

1. Resume/CV
2. Cover Letter

Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.