What are the responsibilities and job description for the Help Desk - Contracted Technology Support Level 1 position at Monroe Public Schools?
- 3rd Party Contract
- 40 hours per week
- 12-month position
- $16.00 to $18.00 per hour (based on experience and skill level)
- High school diploma or equivalent.
- At least one (1) year of experience in IT support, including the installation, configuration, maintenance, and troubleshooting of operating systems, hardware, and peripheral devices.
- Strong attention to detail and ability to follow technical instructions.
- Effective time management and organizational skills.
- Excellent communication and interpersonal skills, with the ability to interact professionally in person, by phone, and in writing.
- Ability to work independently and collaboratively.
- Willingness to learn, take direction, and adapt to evolving technology needs.
- Valid driver’s license with a clean driving record (required for travel between locations).
- Successful completion of a criminal background check.
- Provide front-line technical support for staff and students across the district.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Install and configure systems, applications, and devices.
- Respond to and document help desk tickets in a timely and accurate manner using district ticketing systems.
- Perform preventative maintenance and routine system updates.
- Maintain and secure assigned areas, including locking/unlocking doors and setting alarms.
- Travel to district locations as needed to provide on-site support.
- Lift and move equipment weighing up to 65 lbs.
- Wear district-approved uniform during all shifts (shirts provided; employee supplies khaki or black pants and slip-resistant shoes).
- Work overtime as needed.
- Perform other duties as assigned by the supervisor.
- Applications are accepted until a position is filled.
- Only applicants who supply the requested documents outlined below and fully complete the application will be considered.
- Faxed, mailed, and emailed applications will not be accepted.
- All applicants will be thoroughly screened by a review panel to determine those individuals who will advance in the multi-stage selection process.
JobID: 1265
Position Type:
Technology/Contracted Technology Support - Computer Technician
Technology/Contracted Technology Support - Computer Technician
Date Posted:
4/23/2025
4/23/2025
Location:
Central Office - Technology Department
Central Office - Technology Department
Closing Date:
until filled
until filled
Job Posting: Level 1 Help Desk – Technology
Terms of Employment:
Compensation:
Job Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the Administration Building, this role supports the daily operation and maintenance of district technology systems.
Reports To: Director of District Technology
Qualifications:
Responsibilities:
APPLICATION PROCEDURE
External Applicants: Must complete online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow instructions to apply for this position. Supporting documents required (resume, transcripts, and applicable certifications/license) must be uploaded with the application.
Internal Applicants: Must complete online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow instructions to apply for this position. Supporting documents required (resume) must be uploaded with the application.
Contact Information:
Human Resources Office
Monroe Public Schools
1275 N. Macomb St.
Monroe MI 48162
Phone: (734) 265-3020
Email: humanresources@monroe.k12.mi.us
Notice of Nondiscrimination
It is the policy of Monroe Public Schools not to discriminate based on religion, race, color, national origin, disability, age, sex, sexual orientation, gender identity or expression, height, weight, familial status, or marital status in its programs, activities, or employment. For information contact the office of the Superintendent of Schools, 1275 N. Macomb St., Monroe, MI 48162, 734-265-3070.
The Monroe Public School District is an equal opportunity employer and complies with the Michigan Civil Rights Act and Title IX Guidelines.
Internal Applicants: Must complete online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow instructions to apply for this position. Supporting documents required (resume) must be uploaded with the application.
Contact Information:
Human Resources Office
Monroe Public Schools
1275 N. Macomb St.
Monroe MI 48162
Phone: (734) 265-3020
Email: humanresources@monroe.k12.mi.us
Notice of Nondiscrimination
It is the policy of Monroe Public Schools not to discriminate based on religion, race, color, national origin, disability, age, sex, sexual orientation, gender identity or expression, height, weight, familial status, or marital status in its programs, activities, or employment. For information contact the office of the Superintendent of Schools, 1275 N. Macomb St., Monroe, MI 48162, 734-265-3070.
The Monroe Public School District is an equal opportunity employer and complies with the Michigan Civil Rights Act and Title IX Guidelines.
Salary : $16 - $18
