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Service Appointment Coordinator

Monroeville BDC
Pittsburgh, PA Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 5/10/2025

Job Overview
We are seeking a detail-oriented and Service Appointment Coordinator to join our team. In this role, you will be responsible for managing appointment scheduling and ensuring a seamless experience for our clients. The ideal candidate will possess excellent communication skills and the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

  • Manage incoming calls and respond to client inquiries regarding appointments.
  • Schedule, confirm, and reschedule appointments with clients while maintaining accurate records.
  • Provide exceptional customer support by addressing client concerns and resolving issues promptly.
  • Utilize data entry skills to maintain up-to-date client information in our database.
  • Analyze appointment trends and assist in optimizing scheduling processes.
  • Collaborate with team members to ensure smooth operations and excellent client services.
  • Maintain professionalism and phone etiquette during all interactions with clients.
  • Support multilingual clients by providing assistance in their preferred language when applicable.

Experience

  • Previous experience in a call center or customer support role is preferred.
  • Strong phone etiquette and communication skills are essential for success in this position.
  • Bilingual or multilingual abilities are a plus, enhancing our ability to serve diverse clients.
  • Proficiency in data entry and familiarity with scheduling software is advantageous.
  • A keen ability to analyze information and adapt to changing situations is highly valued.

Join us as an Appointment Coordinator where your organizational skills and dedication to client satisfaction will make a significant impact on our operations!

Job Type: Full-time

Pay: $25,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Shift:

  • Rotating shift

Shift availability:

  • Night Shift (Required)
  • Day Shift (Required)

Work Location: In person

Salary : $25,000 - $60,000

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Monroeville BDC
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