What are the responsibilities and job description for the Service Appointment Coordinator position at Monroeville BDC?
Job Overview
We are seeking a detail-oriented and Service Appointment Coordinator to join our team. In this role, you will be responsible for managing appointment scheduling and ensuring a seamless experience for our clients. The ideal candidate will possess excellent communication skills and the ability to handle multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Manage incoming calls and respond to client inquiries regarding appointments.
- Schedule, confirm, and reschedule appointments with clients while maintaining accurate records.
- Provide exceptional customer support by addressing client concerns and resolving issues promptly.
- Utilize data entry skills to maintain up-to-date client information in our database.
- Analyze appointment trends and assist in optimizing scheduling processes.
- Collaborate with team members to ensure smooth operations and excellent client services.
- Maintain professionalism and phone etiquette during all interactions with clients.
- Support multilingual clients by providing assistance in their preferred language when applicable.
Experience
- Previous experience in a call center or customer support role is preferred.
- Strong phone etiquette and communication skills are essential for success in this position.
- Bilingual or multilingual abilities are a plus, enhancing our ability to serve diverse clients.
- Proficiency in data entry and familiarity with scheduling software is advantageous.
- A keen ability to analyze information and adapt to changing situations is highly valued.
Join us as an Appointment Coordinator where your organizational skills and dedication to client satisfaction will make a significant impact on our operations!
Job Type: Full-time
Pay: $25,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Rotating shift
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person
Salary : $25,000 - $60,000
