Technical & Partner Support Specialist

Do you want to help the world EV better?

We are seeking a dedicated and customer-focused Technical & Partner Support Specialist to be the first to join our team from our office in Miami, Florida.

Is this you?

As a Technical & Partner Support Specialist at Monta, and due to the time zone difference to the rest of our teams, you will be trained on all aspects of our support services. Meaning we will be looking for you to provide exceptional customer service to both business-to-consumer (B2C) and business-to-business (B2B) clients while also being trained and addressing more complex and technical support inquiries. (And be your own spectacular self.)

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Want to hear something big?

We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit 🚀

Here Are Some Things You’ll Be Working On

• Customer Support (B2C & B2B):
• Respond promptly to inquiries from B2C and B2B clients via email, phone, live chat, and our contact formular.
• Resolve customer concerns efficiently while ensuring a high level of satisfaction.
• Provide product knowledge and guidance tailored to the needs of individual consumers and business clients.
• Build and maintain strong relationships with key accounts, understanding their specific needs and offering proactive solutions.
• Technical Support:
• Troubleshoot technical issues reported by customers, including software, hardware, and system-related concerns.
• Join technical phone and video calls with customers who need help on installation of charge points.
• Collaborate with internal technical teams to escalate and resolve complex problems.
• Guide customers through technical processes, such as installations, configurations, and updates, ensuring clarity and ease of use.
  

To do this, we imagine you to have the following experience:

• 3 years of experience in technical support, experience in troubleshooting and resolving advanced customer issues, including software, hardware, and system integrations.
• Collaborative Problem-Solving: Work closely with Tier 1 support, product teams, and developers to identify root causes and implement effective solutions while ensuring exceptional customer satisfaction
  
  

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

What will you get?

• Come to our three company-wide events held each year as well as our other team events – virtually or in person
• Relax and unwind during your 30 paid vacation days (five weeks five top-up days)
• Use your personal learning budget and take some time off for your personal/professional development
• Never go hungry (or thirsty) again with the free snacks & beverages at our office
• Prepare for the future with your pension and health insurance accounts
  
  

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

What’s the salary range for this role?

The salary range for this role is 73,000 - 83,000 USD per Annum. (Our offer will be based on the level of your experience.)

Does this sound exciting? If yes, then please apply soon. We review applications continuously, and can’t wait to hear from you!

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/

At Monta we provide solutions for the increasingly complex EV industry. Through our comprehensive product portfolio we connect the dots across the entire EV charging ecosystem, ensuring the most reliable and seamless charging experience for everyone.