What are the responsibilities and job description for the Customer Service position at Montana Idaho Log & Timber?
Company Description
Nestled at the base of Montana’s Bitterroot Mountains, awarding winning Montana Idaho Log & Timber has been building handcrafted custom log and timber structures for over 22 years. Each log or timber package is first preassembled at our construction facility by our experienced craftsmen. Then, each log or timber is coded according to a set of plans, disassembled and shipped to your site.
We use only sustainably harvested logs usually from fire or beetle killed areas of the Northwest forests.
Job Description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information,
research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Qualifications
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
