What are the responsibilities and job description for the Member Services Coordinator position at Montana State University?
Montana State University seeks a dynamic Member Services Coordinator. This position reports within Campus Recreation, which aligns with the Student Wellness area, within the Division of Student Success. This position will be a crucial part of managing the member services operations within the new Student Wellness Center, a 168,000 square foot facility that is home to Campus Rec, Student Health Services, and Counseling & Psychological Services. The Member Services Coordinator will report to the Associate Director of Facility Operations.
This position has direct responsibilities for coordinating the day-to-day membership and facility operations related to the welcome desk, equipment checkout, and the overall member experience within the Student Wellness Center. Other responsibilities include but are not limited to: delivering excellent customer service, management of the membership program (sales, recruitment, and retention), point-of-sale transactions/registrations, and supervision of student employees.
This position has direct responsibilities for coordinating the day-to-day membership and facility operations related to the welcome desk, equipment checkout, and the overall member experience within the Student Wellness Center. Other responsibilities include but are not limited to: delivering excellent customer service, management of the membership program (sales, recruitment, and retention), point-of-sale transactions/registrations, and supervision of student employees.
Duties and Responsibilities
- Coordinate and help manage member and guest operations such as customer service, access control, equipment check out, locker rentals and clean outs, and program registrations.
- Hire, train, supervise/manage, and mentor student employees (45-50 Operations students).
- Foster a welcoming and inclusive user experience.
- Manage point of sale systems: credit card transactions, electronic funds transfer (EFT) procedures, payroll deduction and cash handling procedures in compliance with University Procurement and Payroll offices.
- Serves as one of the administrative leads for Fusion software system.
- Help support Associate Director of Facility Operations with various facility projects.
- Contribute to department wide operations and strategic planning such as budget processes, assessment, data tracking, student development initiatives, special events and outreach.
- Contribute to area marketing processes.
- Participate on departmental, area, divisional or university committees as needed.
- Work front desk shifts as needed.
- Other duties as assigned.
Required Qualifications – Experience, Education, Knowledge & Skills
- Bachelor’s degree in Physical Education, Recreation, Sports Management, Business, Sport Science or an equivalent combination of relevant work experience and education.
- Demonstrated experience and success in a customer service setting; preferably in wellness, fitness or recreation sales and/or membership.
Preferred Qualifications – Experience, Education, Knowledge & Skills
- Master’s degree in Physical Education, Recreation, Sports Management, Business, or Sport Science or related field.
- Experience in higher education.
- Prior experience using Innosoft Fusion or other membership/recreation facility management software.
- Experience with promotions, sales, marketing, website management, social media management, communications and/or public relations.
- Current certification in CPR/AED or the ability to obtain the certifications within three months of hire (in-house training is available).
The Successful Candidate Will
- Demonstrate a commitment to promoting a whole community in the recreation and wellness setting.
- Utilize a growth mindset when facing personal and professional development opportunities.
- Have excellent written and verbal communication skills, modeling professional and ethical behavior.
- Demonstrate initiative and ability to work collaboratively in a team-oriented office culture, assisting with special projects, events and RSF departmental and/or Student Wellness area initiatives.
- Possess excellent interpersonal skills and abilities to build and maintain positive working relationships within the department, the Associated Students of MSU (ASMSU), University, and local community.
- Seek opportunities to foster student development and engagement.
- Maintain a presence within the RSF department and the Student Wellness Center by attending program events in the evenings and weekends when necessary.
- Maintain knowledge of and implement current industry best practices.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties?
Yes
Posting Detail Information
Number of Vacancies
1
Desired Start Date
Upon completion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on February 18, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
EEO Statement
Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
