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Customer Service Representative

Montce Swim
Fort Lauderdale, FL Full Time
POSTED ON 4/4/2025
AVAILABLE BEFORE 5/4/2025

Returns Organization

  • Sort Returns in date order when mail is dropped off by the carrier (USPS, FedEx, etc.)
  • Sort out non Fulfillment department packages and deliver them to the appropriate department.
  • Sort out all Customer Service package and Return to Sender packages
  • Organization of rejected returns for the Customer Service team
  • Making sure all rejected returns are documented, bagged, and sorted appropriately

Processing Returns - Loop

  • Processing all delivered returns in Loop Platform
  • Thoroughly checking all returned pieces to ensure all are in new condition and follow return guidelines
  • Separating out and discrepancies for further review
  • Prompt communication with Client Care Lead Client Care manager in slack on all return issues
  • Ensure all returns are processed within 5 business days from the date of delivery

    • Client Communication

  • Document all rejected returns using Slack
  • Reaching out to clients via Gorgias platform with Reject returns macros or regarding any return discrepancies.
  • Looking into return discrepancies in the Shopify Platform
  • Manually adjusting / refunding returns in Shopify as needed

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