What are the responsibilities and job description for the Front Office Staff position at Montezuma Hearing Clinic?
Patient Care Coordinator – Front Office Staff Position
San Juan Hearing Center Clinic in Farmington, NM is in search of a Patient Care Coordinator who wants to be part of a dynamic crew of people striving to help our community hear their best. This is a full-time opportunity which offers a competitive hourly wage, a professional atmosphere, and opportunities for growth.
Founded 1997, Montezuma Hearing Clinic has grown into a multi-state hearing healthcare clinic with Montezuma Hearing Clinic, Cortez, Colorado being the parent office. The other two primary locations are Durango Audiology, located in Durango, Colorado and San Juan Hearing Center in Farmington, New Mexico. We currently have two satellite offices in Utah.
We treat people with compassion and empathy. Our staff engages with patients and their families, personalizing their experience to create a comfortable, warm atmosphere. We are passionate about providing the best hearing healthcare technology and the best patient experience possible for everyone. Our environment is lively, rewarding, and challenging and this position provides the opportunity for autonomy for the right candidate. We believe in always fostering, supporting, and incentivizing our staff’s personal, professional and financial growth through the practice. As one of our team members, we will be committed and dedicated to your success.
The successful candidate will be a kind, friendly, enthusiastic and compassionate individual, eager to join our client’s patient-centered and community-oriented practice, providing excellent support and contributing to the success of the team!
Responsibilities include:
- Warmly greeting patients and other visitors
- Answering phones in a prompt and courteous manner
- Outbound calling to current and prospective patients
- Entering and updating all patient information including intake and insurance forms
- Scheduling appointments
- Receiving funds and processing payments
- Maintaining excellent working relationships with patients, vendors, colleagues, etc.
Qualifications:
- Good verbal and written communication skills, including intermediate level of computer literacy. Eye for accuracy and details. A welcoming customer service orientation.
- Professional-level listening and problem-solving skills.
- Strong ability to prioritize, multi-task and stay organized.
- Must have consistent, punctual and reliable attendance.
- At least 1 year of experience in a healthcare or office setting.
- Minimum high school diploma.
Salary & Benefits:
- Competitive pay (starting at $14.50 - 17.50 per hour DOE) plus potential for results-based compensation plan after 90-days of employment;
- Paid holidays & PTO;
- Part-time or full-time employment with a regular schedule (Monday to Friday (flexible) and an occasional Saturday for special events, by choice of employee);
If you’re interested in this opportunity and would like to join our team, please apply at info@montezumahearing.com
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Farmington, NM 87401 (Required)
Ability to Relocate:
- Farmington, NM 87401: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18