What are the responsibilities and job description for the Enrollment and Student Access Manager position at Montgomery College?
Job Description
Montgomery College has an immediate need for a full-time Enrollment and Student Access Manager, located in the Raptor Central Department. The work schedule is typically Monday-Friday, 8:30am-5:00pm with occasional weekend and evening hours, depending on the needs of the department. This position may also require occasional travel to other campuses and locations. This is a non-bargaining, exempt, grade 27 position located at the East County Education Center in Silver Spring, Maryland. One (1) day of telework may be granted based on the needs of the unit.
The Enrollment and Student Access Manager, under supervision and/or direction, plans, develops, implements and oversees the operation of campus-based enrollment and student access programs and services. Unit serves as primary in-person resource for individuals to gain access to college’s academic programs, services and other resources by processing admission applications and transcripts, uploading test scores and performing other admissions/enrollment functions.
Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, diversity, and inclusiveness.
Duties include but are not limited to:
- Manages operations of a campus-based enrollment and student access unit.
- Plans, develops, oversees and evaluates related programs, services and activities.
- Provides day-to-day supervision of staff, monitor effectiveness, accuracy and quality of unit and staff performance.
- Serves as liaison for campus committees and task forces.
- Coordinates and implements initiatives with recruitment to support on-boarding and enrollment.
- Conducts interviews and recommend the hiring of employees.
- Conducts formal and informal coaching and recommend disciplinary action.
- Evaluates the training needs of staff and coordinate and/or conduct in-house training.
- Approves time-sheets and leave requests.
- Addresses enrollment and student access inquiries and complaints from students, faculty and staff.
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Adheres to local, state, federal and best practices for managing an admissions office/welcome center, implementing admissions programs, safeguarding student information and maintaining the integrity of all admissions related functions.
Support student access and enrollment by assisting with pilot projects, identifying students in the target populations, compiling data, reporting outcomes and collaborating with other on-boarding and enrollment offices, enhancing enrollment and student access services and operations. - Participates in the development, revision and implementation of standardized admissions policies and procedures.
- Ensures technological resources are maintained and staff are adequately trained.
- Maintains information systems and databases for data collection and analysis. Compile statistical and narrative reports.
- Maintains budget for personnel, supplies and equipment.
- Manages accounts and make recommendations for future program goals.
- Coordinates use of the college’s language line to improve communication, access and advocacy for internal and external constituents visiting a Raptor Central location.
- Performs other duties as assigned.
Required Qualifications:
- Bachelor’s degree in education, communication, social sciences, business, marketing, public administration or related field.
- Five years of experience working in admissions, enrollment services, records and registration or another enrollment related office.
- Two years of supervisory experience.
- The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
- Thorough knowledge of enrollment and student services, applicable federal and state laws such as the Family Education Rights and Privacy Act (FERPA), college policies, procedures, programs and services.
- Customer service experience
- Proficient in using college-specific integrated software systems, databases and office applications including the Microsoft Office suite. Proficient in the use of Banner or other student information system.
Preferred Qualifications
- Strongly preferred: bilingual in one of the most common second languages spoken in the county (Spanish, French, Amharic)
- Excellent oral and written communication skills
- Two or more years of customer service experience
- Cover letter included with resume
Hiring Range: $63,375 - $82,376 annually. Initial salary placement for new hires falls
between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $101,377.
Application Process:
- Position closes on 2/24/2025.
- Cover letters are encouraged and preferred. Please address how you meet the required qualifications.
- For consideration, you must attach a resume that provides the month and year(s) worked at each employer and detailed experience to reflect the duties and responsibilities performed at each employer.
- If any position listed on your resume was a part-time position, please indicate so on the resume.
For degrees earned outside of the U.S., a copy of your education equivalency, conducted by a nationally recognized evaluation service, must be included in your application.
As a condition of employment, the following are required at the time of hire:
- Successful completion of a background check and degree verification (if applicable).
- Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earnings restrictions, per state law.
Our
benefits
package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or
HRSTM@montgomerycollege.edu
. We require at least two weeks advance notice to enable us to provide the requested accommodation.
Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.
Montgomery College is a tobacco-free and smoke-free workplace.
Closing Date
Sunday, February 23, 2025Salary : $63,375 - $82,376
