Constituent Services Administrator, Grade M3

About the Position

The expected salary range for this position on hire is $95,788 - $132,671

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a Department, we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Social Services program in Montgomery County is committed to providing exceptional service to our diverse communities, residents, and businesses. An experienced Administrator is needed to lead initiatives, quality assurance, data, program audit and compliance, case management systems, budget management and customer services to meet client expectations.

What You'll Be Doing

The position will collaborate with internal and external stakeholders to work on initiatives, planning projects, and delivery of services to ensure that the expansion of services is consistent with program needs and goals. The position will have direct oversight of social service program areas and overlap with other service areas that fall outside the scope of senior administrators. [Using bullet points, include the duties and core responsibilities of:

• Supervision of administrative support staff
• Fiscal and budget oversight
• Leading processes and decision-making
• Quality assurance and auditing
• Leadership strategic planning and mapping
• Data collection and analysis for equitable social services in the community.
• Evaluate existing practices and make recommendations for programmatic improvements, operational efficiency, recommending strategies and solutions to inform decision-making at the local and state level.
• Attend state, community, and county meetings.

Minimum Qualifications

Experience: Five (5) years of progressively responsible professional experience in Budget Management and oversight and customer service.

Education: Graduation from an accredited college or university with a bachelor’s degree.

Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria, Interview Preferences

We will use preferred criteria screening questions:

• Do you have 5-7 years of experience in budget management and oversight
• Do you have an experience analyzing Social Services community needs and making recommendations on policy development, policy issues and decisions and customer service needs
• Do you have an experience in communicating information to large groups of internal and external partners (Private, County, Regional, State, Community focus groups, and federal partners).
• Do you have experience in Data and quality assurance
• Do you have experience leading large organizations, projects, process improvements and initiatives
• Do you have experience in compliance, auditing program policies, and systems

We will use interview preference criteria:

• 5-7 years of experience in customer service and budget management.
• Experience communicating and presenting information to large groups of internal and external partners.
• Experience in compliance and Auditing.
• Experience in Data and quality assurance.
• Experience analyzing social service community needs and making recommendations on policy development
• Experience supervising administrative staff.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.