Government Assistance Eligibility Specialist III Grade 22

About the Position

The expected salary range for this position on hire is $ 71,426 - $92,632

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a Department, we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Office of Eligibility Support Services (OESS) is currently recruiting for an enthusiastic professional to serve in the Government Assistance Eligibility Specialist (GAES III) position and help us achieve our mission. We are committed to fostering a collaborative and inclusive environment that supports your goals and success.

What You'll Be Doing

The position creates presentations and conducts training regarding Maryland Modified Adjusted Gross Income (MAGI)Medicaid and County Health Programs for OESS staff and community partners.

• The incumbent schedules and facilitates outreach presentations at locations outside of the office, during and outside core business hours.
• The Government Assistance Eligibility Specialist (GAES) III acts as a technical expert for Maryland MAGI Medicaid and County Health Programs, interfacing with the Maryland Department of Health as well as interpreting eligibility laws, rules and procedures to improve and guide best case management practices, and techniques: making recommendations for standard operating procedures and representing the department at administrative appeal hearings.
• The incumbent completes first level reviews on actions taken by case managers and secondary level reviews on actions taken by lead workers and supervisors within the Health Care Eligibility units to ensure that Pregnant Women and Children (PWC) grant application processing and performance standards are met.
• The GAES III acts a customer service liaison interfacing with internal and external customers to resolve case inquiries timely while providing quality customer service and completes special and complex cases as the need arises.
• The incumbent assists the Health Care Eligibility units during staff vacancies and attends stakeholder meetings at various county and state offices.
• The GAES III assists with the development of the PWC grant monthly report. The incumbent may be stationed at The Health Insurance Section office or at one of the Health Care Eligibility Offices in order to assist staff with eligibility decisions, provide technical training and address customer service requests.
• Duties may change based on operational need.

Minimum Qualifications

Education: Graduation from an accredited college or university with a Bachelor's Degree.

Experience: Two (2) years of experience as a journey level specialist in determining eligibility or two (2) years of equivalent work experience.

Equivalency: An equivalent combination of education and experience may be substituted

Preferred Criteria, Interview Preferences

We will use interview preference criteria:

• Minimum of two (2) years of experience determining eligibility for Maryland Medicaid, Family Investment Program and County Health programs.
• Minimum of two (2) years of experience applying Federal, State, County and COMAR regulations pertaining to eligibility of multiple financial and/or medical assistance programs.
• Expert knowledge of automated eligibility systems and databases directly related to public assistance programs
• Experience providing and conducting technical training, professional development, and outreach presentations.
• High knowledge related to the use of Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Ability to work with culturally and linguistically diverse population and provide results-driven by customer service

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.