What are the responsibilities and job description for the Government Assistance Eligibility Specialist I Grade 17 position at Montgomery County Government?
About the Position
The expected salary range for this position on hire is $58,152 - 64,512
WHO WE ARE
The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
WHO WE ARE LOOKING FOR
If you are interested in improving the well-being of Montgomery County residents, we invite qualified candidates to apply for one of our Government Assistance Eligibility Specialist I positions.
What You'll Be Doing
Tasks include:
- Providing ongoing support to consumers relating to eligibility, enrollment, post-enrollment, renewal, and disenrollment in Medicaid, MCHP, QHP and SADP at DHHS or community locations within Montgomery County.
- Facilitating plan selection based on the needs of the individual/family seeking health insurance coverage, correctly assessing tax implications and premium and cost-sharing requirements.
- Providing advice and assistance to consumers experiencing issues with the Maryland Health Connection online system, and following procedures established through Maryland Health Benefit Exchange (MHBE) escalation process.
- Providing referrals to appropriate agencies, including the Attorney General’s Health Education and Advocacy Unit (HEAU) and the Maryland Insurance Administration (MIA), for applicants and enrollees with grievances, complaints, or the need for other social services.
- Obtaining continuing education and being certified and/or recertified as Health Insurance Navigator by the Maryland Health Benefit Exchange (MHBE) on at least an annual basis, maintaining expertise in all health insurance affordability programs.
- Assisting with other duties as assigned or as needed to support program goals.
Minimum Qualifications
Experience: None.
Equivalency: An equivalent combination of education and experience may be substituted.
Experience to be considered: human service eligibility determination, direct customer service functions such as completing interviews, addressing and resolving customer issues.
Preferred Criteria, Interview Preferences
We will use interview preference criteria:
Certified as Health Insurance Navigator.
- Experience in benefit eligibility/enrollment.
- Ability to provide excellent customer service internally and externally to diverse populations.
- Bilingual proficiency in one or more of the following languages highly desired: Amharic and Spanish with the ability to communicate effectively (written and verbal).
- Proficient in Microsoft Office Suite (including Word, Excel, Outlook).
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Salary : $58,152 - $64,512
