What are the responsibilities and job description for the Program Manager II (Long Term Care Ombudsman Program), Grade N25 position at Montgomery County Government?
About the Position
The anticipated salary range for this position is $81,122 - $122,027
WHO WE ARE
The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meet the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a Department, we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
WHO WE ARE LOOKING FOR
What You'll Be Doing
- This Position requires knowledge of the LTCOP in accordance with the Older American Act.
- The position advocates for County residents by interfacing with nursing homes, group homes, assisted living facilities, staff, residents, and family of residents for the betterment of the aging population.
- This position provides leadership that involves day-to-day resolution of complex problems to reduce barriers to services and teamwork.
- The position provides staff supervision, implements regulations and procedures, and is accountable for the effectiveness of the Long-Term Care Ombudsman Program.
- The position manages nine merit staff responsible for complaint investigations and resolutions for over 7,800 Long Term Care (LTC) beds in the County. The merit staffs conduct weekly facility visits, develop in-service training for facility staff related to health care issues, and organize family councils.
- The program also recruits, trains, and supervises volunteers in 34 nursing homes and over 200 assisted living facilities. The merit staff conduct weekly facility visits, develop in-service training for facility staff related to health care issues, and organize family councils. Volunteers investigates and resolves complaints from facilities' residents and families. The program manager must ensure that the staff and volunteers have the necessary knowledge, skills and training to facilitate complaint resolution.
- This position requires proven oral and written communication skills that include exercising tact and diplomacy where needed.
- This position requires excellent organizational skills, knowledge of LTC regulatory environment, and the ability to anticipate and adapt to changes in all areas of management, personnel, policy and regulations.
- In addition to the duties above, this position represents the County at Statewide· Ombudsman meetings and serves on several taskforces addressing LTC residents' rights, the protection of vulnerable adults and end of life care and other duties as assigned.
Minimum Qualifications
Education: Graduation from an accredited college or university with a Bachelor's Degree.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
Preferred Criteria
- A bachelor’s degree in Human Services
- At least three to five years of managerial experiences within a Health and Human Service Agency or related field
- At least five years of experience leading volunteer efforts: recruitment, retention, training, supervision, and recognition
- Long Term Care Ombudsman certification
- Five years of practical knowledge of resolving complaints and mediation strategies.
- Five years of knowledge on policies and federal guidelines directing the work of Long-Term Care Ombudsman.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Salary : $81,122 - $122,027
