Safety and Training Instructor, Grade N19

About the Position

WHO WE ARE LOOKING FOR
The Division of Transit Services is looking for the ideal candidate who will have excellent oral and written communication skills, possess appropriate computer skills, and be detail-oriented. The candidate must possess a CDL license, be able to plan, coordinate, and manage classroom and field (road) instruction, and work collaboratively with operation staff.

What You'll Be Doing

The selected employees’ work involves training, monitoring progress, and supervising new bus operators in the areas of safety, customer service, security, and transit service. Employees may be responsible for providing training in these areas for current bus operators, coordinators, service technicians, and other division employees, including supervisors and managers. Employees may conduct remedial training when required. Employees are primarily concerned with administering a training and development program to train new bus operators in driving skills, safe, professional bus operation, and maintaining skill and knowledge levels.

• Supervises, evaluates and documents trainees’ progress in the training program. Makes recommendations to continue trainees in the program or remove trainees from the program based on daily and weekly evaluations.
• Trains new bus operators on defensive driving techniques, proper handling of bus equipment, pre-trip and post-trip inspections, safe work methods, and County rules, regulations, policies, and procedures. Assists trainees in such areas as attendance, lateness, and overall performance during the training period. Coaches and counsel trainees as necessary to ensure a safe and productive work environment. Recommends reward and discipline actions as deemed appropriate.
• Develops training curriculum for classroom instruction, including such topics as safely operating a transit vehicle while picking up, transporting and discharging passengers; providing excellent and reliable customer service; adhering to transit route schedules; Federal and State motor vehicle laws; responding to inquiries concerning fares, ridership promotion, and related transit policies; proper use of wheelchair lifts, securement procedures, and other equipment related to passenger transportation; effectively communicating with Central Communications via radios, text messaging, etc.; handling vehicle breakdowns; reporting accidents and incidents; transporting first responders during natural and manmade disasters, and acts of terrorism.
• Conducts safety training for trainees and all current operators, coordinators, service technicians and other division members.
• Conducts annual refresher training which includes defensive driving; safe work methods; customer service; security training; controlling blood-borne pathogens; passenger safety; providing assistance to injured passengers; handling emergencies; hazardous conditions specific to the geography of the region; accessibility equipment; securement devices; passenger assistance and sensitivity techniques for serving elderly and disabled passengers; vehicle fires, fire drills, and evacuation procedures; hands-on orientation of every vehicle prototype that may be operated; violent or potentially violent perpetrators; pre-trip and post-trip inspection of buses.
• Conducts one-on-one coaching to improve trainees’ and current operators’ driving skills, develop uniformity in operating practices, and ensure the use of appropriate safety equipment.
• Conducts monthly safety meetings in each depot.
• Updates safety boards with monthly meeting minutes, graphs, agendas and other related reports.
• Conducts accident and injury follow-up training with all employees involved as soon as possible to avoid a reoccurrence.
• In compliance with the safety program requirements, conducts audits, e.g., VCR, road, safe and unsafe behavior, facility audits; uniform inspection, and customer service observations.
• Provides employee performance evaluation recommendations for trainees and bus operators.

• Performs related duties as required

Minimum Qualifications

Experience: Two (2) years of experience as a transit Bus Operator with a Class "B" (or equivalent) Commercial Driver's License with both air brake and passenger endorsements, one (1) or no points on a Maryland State Certified driving record (equivalency will be applied to non-Maryland residents) and one year of experience in a training environment.
Education: Completion of high school or High School Certificate of completion recognized in the State of Maryland.
Equivalency: None

Other: Applicants must be 21 years of age as of first day of employment in this position with Montgomery County Government.

LICENSE: Possession and maintenance at all times of a valid Class "B" (or equivalent) commercial driver's license with a passenger and air brake endorsement and a valid DOT card issued by the applicant's state of residence.

Preferred Criteria, Interview Preferences

• Experience with bus system safety principles and transit equipment in order to be able to demonstrate the operation and procedures involved with all types of equipment.
• Experience with the Federal Commercial Licensing requirements for bus operators.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.