What are the responsibilities and job description for the Customer Service Manager position at Month2Month?
ABOUT US
Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. At Month2Month, we are passionate about transforming the global real estate industry through innovative, AI-powered solutions. As a fast-growing, forward-thinking company, we thrive on pushing the boundaries of what's possible in real estate technology. Our mission is to revolutionize how real estate data is analyzed and utilized, enabling smarter decisions and driving operational efficiency for businesses around the world. By combining cutting-edge AI with industry expertise, we are redefining the future of the market and looking for talented individuals to join us on this exciting journey.
What We Offer:
• Medical, Dental, Vision Insurance
• 401(k) Retirement Plan
• Unlimited Paid Time Off (PTO)
• Dynamic, Collaborative Work Environment
Who You Are: You’re an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What You’ll Do: • Oversee and inspire the customer service team, fostering a culture aligned with Month2Month’s mission of flexible, high-quality living experiences. • Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. • Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. • Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. • Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): • Background in customer service or related managerial roles. • Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability .
Salary : $60,000 - $85,000
