What are the responsibilities and job description for the Desktop Technical Support Level 1 or 2 position at Monticello Public Schools?
- 2-year AAS degree with an emphasis or major in IT or technology-related field preferred
- Experience with technology, device support, and web-based systems support is required
- Working knowledge of Google Chrome, Microsoft-based devices, Apple devices, and related systems is required.
- At least 1 year of experience with device support, technology applications, in an educational environment preferred.
- Dedicated to exceptional customer service and support.
- Strong organizational, communication and interpersonal skills.
- Ability to work directly with students.
- Ability to think proactively and work with minimal direction.
- Ability to repair computer and technology equipment.
- Ability to analyze and resolve hardware and software problems.
- Dedicated to exceptional customer service and support.
- Effective communication and teaming skills, willingness to be flexible and excellent attendance.
- Maintain confidentiality of information about students, families and staff.
- Experience working with diverse students and families.
- Ability to apply department/district administrative operations, procedures, protocols.
- Assist with district level implementations, rollout, and collection of devices.
- Assists with classroom audio/video troubleshooting so that systems are available for use.
- Assist with closing technical support help-desk tickets related to user support of software, computers, peripheral devices, and other technology related devices.
- Assist with installs and moves of equipment provided for staff use, including unpacking, placement, connections, and configuration
- Desktop Support Specialist I_II.docx.pdf
JobID: 2452
Position Type:
Technology/Desktop/Mobile Device Support Specialist
Technology/Desktop/Mobile Device Support Specialist
Date Posted:
4/10/2025
4/10/2025
Location:
District Wide
District Wide
Date Available:
07/01/2025
07/01/2025
Centrally located on Interstate 94 less than 25 miles northwest of Maple Grove and 30 miles southeast of Saint Cloud, Monticello is home to five brick and mortar schools and two nature-based facilities serving more than 4,000 students annually. Monticello consistently ranks in the top 50 school districts in the state as measured by a number of organizations and metrics, and performs above the state average in graduation rates, test scores, and early college opportunities.
Desktop Technical Support - Level 1 or 2
Monticello Public SchoolsDesktop Technical Support - Level 1 or 2
1.0 FTE - 12 Month Position
Available July 2025
Job Summary:
Facilitate technology and logistical support for students using Chromebooks in a team environment with the District IT Department. Duties include, but not limited to, supporting students and teachers with Chromebook issues, troubleshooting minor diagnosis, support of Chromebook hardware and associated applications, minor maintenance and repair of chromebooks. Assist with audio video needs. Contribute to the smooth operation of technology use throughout the district.
Education/Certification and Experience:
Knowledge Skills and Abilities:
Essential Duties and Responsibilities
Salary Range: $26.69 to $30.26 per the current Technology Support Master Agreement
Application Procedure: Apply online
Attachment(s):
Salary : $27 - $30
