IT Specialist - Desktop Support

POSITION SUMMARY
Installs computer software and hardware. Duties include responding to hardware problems, updating system software, installing and troubleshooting printers, offer technical support and training to users. Pick up tickets daily for helpdesk and respond accordingly.

Hiring for Full Time; rotating shifts and will include on call, weekends, and holidays.

We also offer a generous benefit package with Health, Dental, Vision, Life insurance, Employee Discounts, Paid Time Off, Vacation, and 401k - with a company match.

No relocation assistance. IN PERSON NOT REMOTE.

ESSENTIAL FUNCTIONS

• Assists in the coordination of work projects such as converting to new hardware and software.
• Develops work goals and department projects.
• Work on special assignments, research projects; establishes work priorities and evaluates cost and time requirements.
• Reviews completed projects or computer programs to ensure that goals are met and programs are compatible with otherprograms already in use.
• Evaluates workload and capacity of computer systems to determine feasibility of expanding or enhancing computeroperations.
• Makes recommendations for improvements in computer systems.
• Modifies, tests, and corrects existing programs.
• Evaluates and tests vendor supplied software packages to determine compatabiity with existing systems, ease of use, and ifsoftware meets user needs.
• Inactivates individually, or in combination, each component of computer systems such as central processing unit, tape drives,etc.
• Tests computer systems to determine criticality of component loss.
• Prioritizes importance of components and writes recommendations for recovering losses and using back-up equipment.
• Assists staff to diagnose and solve computer equipment problems. Reviews procedures user followed to determine if specifiedsteps were taken. Assists workers in the use of new software or hardware.
• Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software.
• Troubleshoots and attempts to repair computers and components that have been damaged or have ceased to functionproperly.
• Keeps equipment updated (Windows, Symantec updates).
• Set-up computer and new computer systems for new and existing users as needed.
• Maintains security on workstations as well as servers.

SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Associate's Degree (two year college or technical school) or Work Equivalent, Field of Study: Communications and Technical Support
Experience: 1 plus years of experience in Communications and Technical Support
Computer Skills: Proficient in Casino data systems, SQL servers, LAN/WAN Internet access
Other Requirements: Must be willing to work additional hours as needed and on-call when needed. If on-call applies, must respond within a reasonable amount of time. Must be able to pass pre-employment drug test and a State and Federal background check.

Location: 5616 PRAIRIES EDGE LN, Granite Falls, MN 56241

Job Type: Full-time

Pay: $25.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• On call
• Weekends as needed

Application Question(s):

• Are you claiming Native American preference?
• Have you ever been convicted of a felony?
• Are you at least 18 years old?
• Have you ever held a job with Prairie's Edge Casino Resort?
• Are you looking for Full or Part Time?
• Are you able to work a rotating schedule including evenings, weekends and holidays?
• What programs are you experienced with?

Ability to Commute:

• Granite Falls, MN (Preferred)

Work Location: Multiple locations

Salary : $25 - $36