Cafe Park Admin

JOB SUMMARY:

The Assistant Manager will assist in the effective management and direction of restaurant operations in reference to quality service, supervision for employees, monitor quality and consistency of food production, cost control, and inventory.

POSITION AUTHORITY:

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.

POSITION GUIDELINES:

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities.

ESSENTIAL FUNCTIONS:

• Assist Manager in the direction and supervision of food servers, server assistants, and other staff in reference to schedules, service standards, training, motivation, and safety
• Assist in ensuring that restaurant complies with sanitation and safety standards for guests and employees
• Check to ensure that all equipment is in working order
• Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests
• Follow up on work orders so repairs and maintenance of facility are completed on a timely basis
• Monitor product quality and guest satisfaction in restaurant
• Ensure that food quality is consistent, appealing, and prepared to guest specifications
• Interact with guests to obtain feedback on quality of service and food in the restaurant
• Document inventory forecast usage and monitor supply so that restaurants are stocked with linen, glassware, silverware, china, condiments, in order to provide quality service
• Interact with guests to determine needs, satisfaction, and resolve conflicts
• Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens

EDUCATION/ EXPERIENCE REQUIREMENTS:

• High school diploma required
• Degree in Hotel and Restaurant Management preferred
• 1-3 years’ experience as a Manager or Assistant Manager of restaurant operations
• Ability to obtain any government required license or certification
• Knowledge of beverage operations and wines

REQUIRED SKILLS:

• Must be reliable and responsible
• Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements
• Ability to read, write, and communicate effectively in English in order to understand internal documents, reports, and to effectively interact with guests and employees
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts
• Ability to speak Spanish preferred

PHYSICAL REQUIREMENTS:

• Ability to work entire shift standing and moving about in the restaurant and kitchen area