What are the responsibilities and job description for the Host / Hostess position at Moody?
Summary :
The Host / Hostess enhances customer satisfaction by preparing and setting up the buffet with complimentary food and beverage items in accordance with established policies and procedures, as well as applicable health-related regulations and laws.
Essential Functions :
- Prepare food and beverage items in accordance with established procedures in a timely manner prior to meal hours; prepare additional food as needed throughout the meal hours.
- Set up the food buffet with scheduled items, including food, beverages and eating utensils; continuously inspect the buffet to ensure that all items are available for guests throughout the meal hours.
- Maintain the buffet area in a clean and sanitary manner; wipe the buffet counters as needed; put all utensils, food, and other items back in the designated storage area when meal hours are over; empty trash receptacles; wash all food containers and polish as appropriate; clean tables and chairs after use.
- Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
- Maintain appropriate inventory levels of food, beverages, and other items; report needed items to management.
- Other duties as assigned by management.
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