Quality Assurance Manager

Job Summary The Quality Assurance Manager (QAM) is responsible for working with the General Manager to establish and maintain best-of-class customer services in our retail store operations, typically focusing on either “Operations†or “Customer Service.†The QAM oversees and is accountable for their assigned portion of total store operations which may include maximizing sales and profitability through merchandising, inventory control, expense control, employee management, resource management, safety management, operating costs control, and overseeing all aspects of nursery sales, nursery production, nursery maintenance, and nursery organization. The QAM acts as a “key-holder†and as the acting General Manager in the absence of their General Manager.The QAM must be able to enhance customer satisfaction, mee

Qualifications: Knowledge, Skills & Abilities At least 2 years of experience in retail operationsAt least 1 year in supervisory or lead roleExperience in a retail, nursery, landscaping, or related environment preferred.Demonstrated understanding of HR and sales fundamentalsUnderstanding of sales and operations planning process, demand forecasting and marketingStrong customer relation, interpersonal, and leadership skillsClear and effective communication and documentation skillsDemonstrated ability to self-directed and self-motivate to pursue business goals, and ability to act in an entrepreneurial fashion.Ability to work independently to complete specific tasks and meet inflexible deadlines.Aptitude in decision-making and problem solving.Ability to collaborate with others.Proficiency and experience in using a variety of computer software applica