What are the responsibilities and job description for the Moonlight Member Concierge - Summer 2025 position at Moonlight Basin?
With the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our employees make the Moonlight Basin experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Moonlight Basin is looking for you.
Our staff consists of locals, and seasonal workers from all 50 states as well as international students and workers from around the globe. We are a diverse workforce where everyone feels welcome, appreciated and valued. No matter if you are 14 or 84 years, there is a place for you in the Moonlight Basin family!
Summer Season: June through September
MOONLIGHT MEMBER CONCIERGE
A Member Concierge greets members, their family and guests, answers questions, and provides information about dining, amenities, services, activities, and events ensuring members and guests have a seamless stay at the club. The Member Concierge Team is responsible for providing exceptional customer service, while striving for the highest of standards to provide members, their family, and guests with a memorable experience.
WHAT YOU WILL DO:
- Initiate interactions with members and guests to obtain and disperse information
- Create and maintain information on all activities, events, and food & beverage offerings to provide comprehensive, accurate, and timely information to members and guests
- Create itineraries for members, guests, and prospective members during their visit
- Interface with other departments to satisfy member and guest requests
- Responsible for charging services and creating member profiles using a club management system
- Answer member, guest, and interdepartmental inquiries by telephone, email, and mail
- Assist the Member Services Supervisor with written collateral to describe programs, activities, and events at the Club and in the community
- Assist with operations within the Member-only areas at all outlets
KEYS TO SUCCESS:
- High School diploma or GED, college coursework or degree preferred
- Previous experience in the hospitality industry is preferred
- Exceptional interpersonal skills for interfacing with members, guests, and staff
- Computer literate with knowledge of Microsoft Word, Excel, PowerPoint, Outlook
- Ability to make sound, common sense, and rational decisions in performance of duties
- Must be available to work all shifts, including weekends, holidays, and overtime during peak periods
- Must comply with Moonlight Basin's grooming and uniform policies
- Must be available to work the entire summer season-June through September
BENEFITS OF EMPLOYMENT:
- End-of-season Bonus if you complete the season
- Employee Appreciation Bonus
- Complimentary meal per shift
- End-of-season employee celebration
- End-of-season discounts at our retail store
- Employee housing in Big Sky
- Free transportation to Moonlight from employee housing.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job. The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary.
We are proud to be an EEO/AA employer M/F/D/V.
Moonlight Basin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
