What are the responsibilities and job description for the Operations Manager position at Moonlight Commercial Cleaning?
Moonlight Commercial Cleaning is a thriving commercial cleaning service dedicated to providing top-quality cleaning solutions to businesses. We value professionalism, integrity, and exceptional customer service. As we continue to grow, we are looking for a dedicated Operations Manager to join our team and help us scale to new heights.
Job Description:
We are seeking a dynamic, organized, and friendly Operations Manager to streamline our operations, manage our growing client base, and ensure our services exceed expectations. This role is pivotal in shaping the day-to-day operations and long-term success of our company.
Key Responsibilities:
- Scheduling: Manage and coordinate schedules for 10 workers across 25 jobs, ensuring efficient use of resources.
- Customer Service: Serve as the primary point of contact for clients, handling inquiries, scheduling, and addressing concerns with a friendly and professional demeanor.
- Administrative Duties: Oversee invoicing, assist with payroll coordination, and manage office logistics, data entry for Quickbooks.
- Quality Control: Collaborate with field staff to ensure job quality, occasionally inspect sites to maintain service standards.
- Team Leadership: Lead, train, and motivate the team, fostering a positive work environment that encourages growth and excellence.
- Growth Support: Work closely with the owner to identify opportunities for business expansion, including market analysis and client acquisition strategies.
Qualifications:
- Experience: Proven track record in operations management, preferably in the service industry or cleaning sector.
- Organization: Exceptional organizational skills with an ability to manage multiple tasks simultaneously without missing details.
- Communication: Excellent verbal and written communication skills, with the ability to interact effectively with staff, clients, and vendors.
- Leadership: Demonstrated ability to lead teams, with a focus on mentorship and development.
- Adaptability: Willingness to go above and beyond, adapting to changing needs and challenges within the business.
- Problem-Solving: Ability to anticipate issues and act proactively to resolve them.
- Technology Proficiency: Comfortable with using scheduling software, CRM systems, and basic accounting tools.
What We Offer:
- Competitive salary based on experience.
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- Opportunities for professional growth and career advancement within a growing company.
- A supportive, family-like work environment where your contributions are recognized and valued.
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Moonlight Commercial Cleaning is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Part-time
Pay: $20.00 - $35.00 per hour
Expected hours: 25 per week
Ability to Commute:
- Kensington, NH 03833 (Required)
Ability to Relocate:
- Kensington, NH 03833: Relocate before starting work (Required)
Work Location: Hybrid remote in Kensington, NH 03833
Salary : $20 - $35