Operations Manager

POSITION SUMMARY

The Operations Manager plays a critical role in the success of the Ridge Residential Therapy Center (RTC) by ensuring operational excellence and effective staff management. This dynamic position ensures the quality and consistency of operational services through innovative and creative problem solving, oversight of day-to-day operations, staff training, and program development. The Operations Manager must embody Ridge RTC’s values and provide strong leadership to support a safe and therapeutic environment for clients and staff.

Mental Health Therapist Perks:

Medical, Mental Health, Dental, and Vision Benefits

100% Employer-Provided Medical Plans

401(k)

Chef Made Meals!

CATEGORIES OF DUTIES

1. Operational Management:

• Ensure that the facility is in full compliance with state and federal regulations, including fire safety codes, OSHA standards, and workplace safety protocols.
• Conduct regular inspections and coordinate with external agencies for compliance audits. Implement corrective actions as needed to maintain compliance and mitigate risk.
• Guide cross-functional teams in the successful execution of construction projects.
• Be responsible for facilities and logistics coordination for office needs – moves, remodels, reorgs, etc. including interfacing with Property Management
• Organize and manage office, technology, and program supplies; maintain inventory levels and reorder as necessary.
• Establish and manage vendor relationships, secure estimates, and process invoices.
• Partner with IT to obtain and set up technology, phones and peripherals for new hires.
• Coordinate with IT the logistics of repairing broken technology and phones.
• Oversee daily operations in collaboration with the Clinical Director and Program Director to ensure open communication, program efficiency, and effectiveness.

2. Staff Training and Development:

• Oversee Operational staff, including the Food Services Manager, Intake Coordinator, and Facilities Staff, ensuring alignment with program goals.
• Collaborate with the Executive Director and Human Resources team to develop and execute training programs for operations and program staff.
• Support the onboarding and professional development of all direct reports.
• Provide coaching and feedback to improve staff performance and ensure accountability.

• 
  3 years of experience in office and staff management
• Strong operational acumen and excellent organization skills.
• Budget, purchasing or similar cost-efficient-decision-making skills.
• Ability to multi-task and accurately meet deadlines in a demanding environment.
• Strong MS Office skills – Excel/Word/Outlook/PowerPoint.
• Excellent written and oral communication skills across all levels of the organization.