What are the responsibilities and job description for the Accounts Receivable Specialist position at Moonshot Solutions?
Summary:
This role is the primary customer contact for collection of assigned customer accounts in the Accounts Receivable department. You will call upon and work directly with customers to ensure timely payments and resolve customer discrepancies and disputes while working cooperatively with other internal departments. The Collections Analyst must identify customer challenges, evaluate issues, and work toward solutions to collect payments. Strong rapport building and communication skills are necessary for customer relations and successful collecting.
Essential Duties and Responsibilities:
- Call upon, collect, and manage assigned customer accounts and maintain relationships with customer Accounts Payable staff and related departments through regular phone calls and well-documented notes.
- Perform daily review of outstanding balances of assigned accounts, focusing on priority accounts with past due balances. Provide support documentation to the customer and conduct research to resolve issues and promptly answer questions.
- Manage and maintain customer account notes and data in systems and spreadsheets.
- Provide management with accurate, timely status updates on assigned accounts by entering clear, concise notes in the Salesforce system.
- Assess delinquent accounts and escalate issues to management based on company policy.
- Dispute Resolution – be the liaison between our customers and Sales teams to expedite resolution for all parties.
- Follow departmental policies and procedures including rules for exceptions and unapplied cash.
- Additional special projects as requested.
- Recommend efficiencies in processing
Required Skills and Qualifications:
- Minimum 2 years of experience on a high-volume accounts receivable team
- Solid MS Office Excel skills
- Tenacious and analytical with ability to research and follow-up with customers
- Ability to resolve conflict with strong negotiation and rapport building skills
- Ability to prioritize high volume workload while working independently and in a team
- Acts in a professional manner, deploys diplomacy in all situations, and possesses ability to work with customers in tenuous situations
Preferred Skills and Qualifications:
- Ability to collect on past due accounts
- Comfortable communicating with customers in a metrics-driven environment
- Ability to navigate multiple technologies while staying engaged with our customers
- Possess excellent communication and decision-making skills; in addition to problem solving skills
- Possess strong customer focus with the ability to have detailed conversations with customers
- Think critically and exercise independent judgement
- Effective time management skills
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $21 - $25
