What are the responsibilities and job description for the Licensed Insurance Customer Service Representative position at Moore Insurance Services?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to clients.
- Assist with outbound calling to follow up on customer inquiries or issues.
- Maintain detailed records of customer interactions through data entry into our systems.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Collaborate with team members to ensure a seamless customer experience.
- Uphold company policies and procedures while delivering outstanding client services.
Skills
- Bilingual proficiency is a plus, enhancing communication with diverse clientele.
- Strong office skills with the ability to navigate various software applications efficiently.
- Experience in outbound calling and handling customer service inquiries effectively.
- Excellent data entry skills with attention to detail for accurate record-keeping.
- Ability to analyze information and provide solutions based on client needs.
- Proficient typing skills to manage multiple tasks simultaneously while communicating effectively in English.
Join us in making a difference by providing top-notch service to our customers!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Blairsville, GA 30514 (Required)
Ability to Relocate:
- Blairsville, GA 30514: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25