Technology User Support Technician (095-25)

ESSENTIAL FUNCTIONS: - Document and process helpdesk requests regarding technology hardware or software usage and network account and file server needs from various sources (e.g. support tickets, e-mail, telephone or in person) for the purpose of providing immediate solutions and/or referring issues to technicians or other staff. - Provide basic troubleshooting of user problems accessing common desktop software, databases, network and networked equipment, data transmission, and email; refer more complex problems to Technology Support Technicians. - Maintain the helpdesk database (e.g. requests for assistance, process of completion, resolutions); document steps for troubleshooting and solving workstation (person computer and software) problems and solutions in a readable format. - Prepare written materials (e.g. correspondence, reports, forms, purchase orders, brochures and self-help materials). - Any combination of experience and training that would likely provide the required knowledge and abilities is appropriate. A representative way to obtain the knowledge and abilities would be: - Two years providing end-user phone support for current desktop and application software.Installingor - Two years installing, upgrading, troubleshooting and repairing personal computers in a network environment. or - Industry standard certification or completion of college coursework in computer science, information systems, telecommunication systems, electronics, or related field.

Salary : $20 - $26