What are the responsibilities and job description for the Support Analyst - 2 positions position at Moraine Valley Community College?
Duties
Under the direction of the Technical Coordinator or Assistant Manager of User Support Services, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing computing-related problems. As part of the USS Technical Team, this position will assist in projects and Client Services Systems, included but not limited to VDI, SCCM, JAMF, Apple, Security, AD, Life Cycle Management, Copier / Pay-to-print, classroom technologies.
- The primary focus is on field repair and onsite troubleshooting working directly with users providing high customer service levels.
- Responding to trouble tickets / email or walk-ins.
- Will be assigned to fill in on phone duty when needed.
The Support Analyst is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning. Education / Experience Associate’s degree and 3 years’ relevant work experience in the following required :
Bachelor’s Degree preferred.
At least one of the following certifications : A / N Certifications or Microsoft / Apple Certifications or IT / Helpdesk Certifications. VMware certifications and other technical certifications are a plus. Qualifications
