What are the responsibilities and job description for the Customer Service Representative position at Moran Logistics?
Join the Moran Logistics Team!
Moran Logistics, a family-owned and operated 3 party logistics (3PL) company, is expanding and we want you to join our team. At Moran Logistics, we are committed to creating a safe, welcoming, and rewarding workplace for all employees.
We are currently seeking individuals to join our customer service department as full time Customer Service Representatives. As a member of the Customer Service team, you will perform duties such as responding to customer inquiries via email and phone call, use our online Warehouse Management System (WMS) to manage warehouse shipping and receiving functions and various miscellaneous tasks to ensure customer satisfaction.
Why work for Moran Logistics?
- Steady work year round
- First shift - Monday thru Friday, 7AM – 3:30PM
- Be treated as a vital piece to our operation, not just a number.
- Excellent benefits/ time off
- Grow with us - advancement opportunities are available
Primary Duties and Responsibilities:
- Prepare and process orders by fulfilling customer requests related to shipping and receiving services offered by Moran Logistics
- Effectively and efficiently operate the online Moran Logistics Warehouse Management System (WMS)
- Assist in hands-on warehouse projects – including inventory audits and cycle counts
- Organize work area for orderliness at all times
- Perform data entry tasks
- Communicate with customers on a regular basis to ensure quality service and customer satisfaction
- Research and correct transaction errors related to shipping and receiving of customer product
- Inventory and cycle count adjustments into the Warehouse Management System
- Check truck drivers in and out
- Troubleshoot quantity discrepancies
- Work closely with the operations team, drivers and customers in a fast paced office
· Performs other work-related duties as assigned
Required:
- Must be organized and can multi-task in a fast-paced environment
- Focused on accuracy and efficiency
- Strong attention to detail is required
- Computer skills of at least basic Microsoft (outlook, excel, word) experience
- Flexible with possible overtime/weekends
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $21