What are the responsibilities and job description for the Account Manager position at More Than A Bakery 360 Inc?
Description
Summary/Objective
The Account Manager develops and maintains relationships with existing clients for all products produced by Richmond Baking Company and More Than A Bakery.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Primary contact with specified customers to build trusting relationships with assigned customers through regular communication, proactive outreach, and personalized attention.
- Takes overall responsibility for the success of specific customers’ relationship with the company.
- Meets and communicates with customers personally and virtually on a regular basis to assure a successful relationship.
- Answers inquiries from assigned customers concerning additional products and/or capabilities Richmond Baking Company offers.
- Understands customer needs and pain points to identify suitable service approach.
- Create and execute strategic plans to maximize customer satisfaction and revenue from existing customers.
- Provides information, quotes, credit terms, and other technical information to customers.
- Negotiates prices, terms of sales, and/or service agreements; review contracts and works with customers to maintain honest relationships.
- Collaborates with purchasing departments, customer service, and other staff within our company to confirm that orders are processed with accuracy and efficiency and shipped on time.
- Resolve customer issues promptly, address complaints, and provide ongoing support.
- Periodically prepares and reports results, status of accounts, and leads to manager.
- Performs other duties as assigned.
Competencies
- Positive energy. Self starter taking initiative to assure customer smiles.
- Proven ability to create and develop trusting relationships with customers.
- Excellent verbal and written communication skills.
- Excellent negotiation skills.
- Develop a thorough understanding of our internal manufacturing, quality and product capabilities.
- Coordinates with different facets of the organization, including Sales, Marketing, Operations, Quality and Logistics.
- Organized with attention to detail.
- Proficient with Microsoft Office Suite or related software, able to be trained on PLEX.
- Acts with Integrity.
Supervisory Responsibility
Manage Customer Service staff.
Work Environment
Family members are sometimes exposed to hazardous situations. May work close to others, usually within a few feet. May work in settings that are loud or have distracting noises. Safety equipment such as gloves and hair nets may be necessary.
Physical Demands
The physical demands described here are representative of those that must be met by a family member to successfully perform the essential functions of this job.
While performing the duties of this job, the family member is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Family member must be able to lift 50 pounds, work in confined areas, and in awkward positions.
Travel
Some travel is expected for this position.
Requirements
Required Education and Experience
- High School Diploma or equivalent
- Computer skills
- Minimum of 2 years’ related experience and/or training, preferably in manufacturing
- Prior relationship building experience required.
Preferred Education and Experience
Food Industry background a plus and/or college degree a plus. Proficiency in MS Office, excellent data entry skills, and familiarity with ERP systems. Ability to understand mathematical concepts to effectively analyze statistics regarding internal data such as throughputs, productivity, scrap, percent to goal calculations, gross and net weights of product, pricing conversions from pounds to units and to properly calculate lead times with different variables.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the family member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
