Mobile Business Training Manager

About the Organization  

More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.    

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply. 

The Opportunity   

More Than Words (MTW) seeks a Mobile Business Training Manager (BTM) with a creative, results-oriented business mind to coach and train young people to create an incredible customer service experience, hit earned revenue goals, and promote the mission and business of MTW while connecting with the community.  The Mobile Retail Business Training Manager will enhance the customer engagement experience and has a passion for working with young adults to move their lives forward through a social enterprise. The Mobile BTM supports youth individually to learn customer service skills, inventory management, professionalism and engagement in a business setting using “compassionate accountability” through job coaching. As MTW is committed to using data to improve performance and results, the Mobile BTM is responsible for accurate and timely data tracking and for incorporating data inquiry as a critical learning tool to improve practice and programs. 

The Full-Time Mobile Retail Business Training Manager will work with MTW’s Operations and Business Development Departments to grow and codify the mobile retail and pop-up shop experience that will enable MTW to grow its community reach, generate revenue for our social enterprise and teach and train young people customer service. The employee will work collectively with the adult and youth retail team, as well as independently, to build partnerships with companies and organizations to host pop up shops that build brand awareness. This position will report to the Associate Director of Retail.  

Key responsibilities of this position include: 

• Job Coaching - Providing an additional job training opportunity for More Than Words program youth to gain additional skill development in design, marketing and customer service. Maintaining and improving the training program that helps develop customer service and sales training skills for program youth specific to our pop-up and mobile retail truck model. 

• Marketing and Brand Building - Display, schedule, revenue forecasts, and youth job skills training. Build awareness of pop-up or mobile sales and community event locations while building an engaged community through social media 

• Earned Revenue Tracking - Timely tracking of data on all revenue streams through pop-ups and our mobile book truck resulting in equal or greater than 200K budget and reporting out sales, popularity of markets and inventory.  Research and strategically align product selection for pop-ups from targeted revenue and customer profile 

Key Qualifications: 

• Safely operate MTW Fleet Vehicles including Mobile Retail Truck during transit to and from site locations  

• Research, register, and build schedule calendar for desired pop-up shop and mobile truck residency locations – i.e., farmers markets, craft fairs, vacant store fronts, community events, corporations, etc 

• This position is cross trained for Boston Retail operations to provide coverage for onsite Retail Shifts, working with 2-5 young people to provide customer service, merchandising, and inventory management assistance 

• Manage book cart and mobile pop-up locations  

• Proficient with Microsoft applications 

• A flexible schedule, including some nights and weekends is required based on the Pop-up schedule and the needs of the organization 

Driving Requirements: 

• This is a non CDL Position 

• Must have obtained driver’s license at least 3 years prior to meet insurance requirements 

• Must have a safe driving record in accordance with insurance requirements 

• Successfully complete MTW’s Level 1 Driver Training course, MTW’s pick-up and load training, hold a valid driver’s license with no major traffic violations, and pass a required medical physical to obtain a Massachusetts DOT medical card

Schedule: flexible with seasonality, weekend availability is required

Compensation: $52,000-$57,749, commensurate with skills and experience.  

Benefits:   

• Medical and Dental Insurance    

• 401K with up to 3.5% Employer Match 

• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking   

• Generous paid vacation and sick time   

• Significant growth opportunities and professional development   

• Employee Discounts    

To apply: Please include both a resume and cover letter  

All of MTW’s sites are commuter friendly and are conveniently located near public transportation.  

Background Checks   

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis   

MTW EEO Statement   

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org  

Salary : $52,000 - $57,749