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Service Advisor at BMW of Pompano Beach

MORGAN AUTO GROUP
Pompano Beach, FL Other
POSTED ON 1/23/2025 CLOSED ON 2/19/2025

What are the responsibilities and job description for the Service Advisor at BMW of Pompano Beach position at MORGAN AUTO GROUP?

Job Details

Job Location:    Pompano Beach, FL
Salary Range:    $40,000.00 - $100,000.00 Commission/year

Description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $40k-$100k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:

  • Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
  • 401(k) with company match
  • Professional work environment, with job training and advancement opportunities
  • Paid Time Off
  • Tenure Bonuses
  • Employee discount programs
  • Referral programs

Qualifications


RESPONSIBILITIES:

  • Greets all customers promptly; provides timely professional service.
  • Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
  • Estimates cost and completion time/settles customer accounts.
  • Communicates with customer about status of work.
  • Coordinates activities to ensure repair work is fixed right the first time and completed on time.
  • Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
  • Meets or exceeds goals for add-on sales.
  • Meets or exceeds OEM Customer Satisfaction Index expectations
  • Delivers the right car in perfect condition every time.
  • Identifies repeat customers/first time customer and treats them accordingly.
  • Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
  • Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
  • Documents repair order changes.
  • Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
  • Promptly addresses and resolves customer viewpoint and service follow-up issues.

*see hiring manager for details

EOE/DFWP

Salary : $40,000 - $100,000

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