What are the responsibilities and job description for the Customer Service Professional - Decatur, IL position at Morgan Distributing Inc?
Company Overview
Morgan Distributing Inc. is a third-generation, family-owned motor fluid distributor with a presence in Illinois, Missouri, Indiana, Iowa, Kentucky, and Arkansas.
Our company prides itself on delivering the highest quality motor oils, industrial lubricants, metalworking fluids, gas, diesel, propane, and specialty fluids to our customers across various markets.
We provide industry-leading technology through synthetic lubrication, energy savings analysis, and assist in the development of long-term sustainable maintenance programs.
Salary
$17-$23 hourly wage
Job Description
The Customer Service Representative will be responsible for supporting the Lubricants and Fuel side of the business by processing orders, billing, supporting the sales team, warehouse team, drivers, and other branches of the business.
They will also be expected to build strong and trusting business relationships with our customers.
Required Skills and Qualifications
- Highly developed sense of integrity and commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Ability to communicate clearly and professionally, both verbally and in writing
- Has "thick skin" and is able to handle complaints and unpleasant customers
- Has a pleasant, patient, and friendly attitude
- Strong decision-making and analytical abilities
- Strong detail orientation and communication/listening skills
- Willingness to work occasional approved overtime when needed
- Possess a strong work ethic and team player mentality
Benefits
This role offers a competitive hourly wage and opportunities for growth and professional development within the company.
Salary : $17 - $23
