What are the responsibilities and job description for the Customer Service Rep-Fairfield, IL position at Morgan Distributing Inc?
Job Title: Customer Service Representative
Morgan Distributing Inc. is a family-owned business that distributes motor fluids to customers in Illinois, Missouri, Indiana, Iowa, Kentucky, and Arkansas.
We pride ourselves on delivering high-quality products and providing industry-leading technology through synthetic lubrication and energy savings analysis.
Our team is dedicated to customer service and strives to work with our sales, warehouse, and operations teams to ensure the best possible experience for our customers.
Responsibilities:
- Gather customer information and fulfill customer needs
- Provide quality service and support in areas including billing, placing orders, and resolving issues
- Troubleshoot customer issues over the phone
- Analyze customer situations using automated information systems
- Maintain a balance between company policy and customer benefit in decision making
- Evaluate opportunities to drive process improvements that positively impact the customer's experience
- Compile and generate reports related to customer requests and needs
Requirements:
- Highly developed sense of integrity and commitment to customer satisfaction
- Pleasant, patient, and friendly attitude
- Strong decision-making and analytical abilities
- Strong detail orientation and communication/listening skills
- Ability to communicate clearly and professionally
Qualifications:
- High School Diploma or equivalent
- Ability to use computers and computer systems
Competencies:
- Attention to Detail
- Dependability
- Self-Control
- Concern for Others
- Stress Tolerance
