What are the responsibilities and job description for the Operations Support Specialist position at Morgan Distributing Inc?
About Us
Morgan Distributing Inc is a family-owned business that has been serving its customers for years. Our company prides itself on providing high-quality products and services, ensuring customer satisfaction. We strive to build long-term relationships with our clients, providing them with solutions tailored to their needs.
Job Summary
We are currently seeking a Customer Service Representative to join our team. The successful candidate will be responsible for managing customer inquiries, resolving issues efficiently, and maintaining accurate records of customer interactions. Excellent communication and problem-solving skills are essential for this role.
Key Responsibilities
- Manage customer inquiries via phone, email, and in-person
- Process orders and billing accurately and timely
- Collaborate with sales, warehouse, and operations teams to resolve customer issues
- Maintain accurate records of customer interactions and transactions
- Develop and implement process improvements to enhance customer satisfaction
Requirements
- 1 year of experience in customer service or help desk capacity
- Multiline phone system experience
- Proficiency in Google, Microsoft Office, and Adobe software
- Excellent problem-solving and communication skills
Morgan Distributing Inc is a family-owned business that has been serving its customers for years. Our company prides itself on providing high-quality products and services, ensuring customer satisfaction. We strive to build long-term relationships with our clients, providing them with solutions tailored to their needs.
Job Summary
We are currently seeking a Customer Service Representative to join our team. The successful candidate will be responsible for managing customer inquiries, resolving issues efficiently, and maintaining accurate records of customer interactions. Excellent communication and problem-solving skills are essential for this role.
Key Responsibilities
- Manage customer inquiries via phone, email, and in-person
- Process orders and billing accurately and timely
- Collaborate with sales, warehouse, and operations teams to resolve customer issues
- Maintain accurate records of customer interactions and transactions
- Develop and implement process improvements to enhance customer satisfaction
Requirements
- 1 year of experience in customer service or help desk capacity
- Multiline phone system experience
- Proficiency in Google, Microsoft Office, and Adobe software
- Excellent problem-solving and communication skills
