Quality Assurance Manager

Summary/Objective

Responsible for developing the Quality strategy, policies, processes, standards and systems for the Company and its supply chain to operate within. This may include auditing to ensure compliance although this may be carried out by a third party accredited body. The Quality Assurance Manager will develop and sustain the Quality Management System in line with the required industry standards (including ISO 9001), accreditation requirements and business requirements across the organization through existing and new procedures. Regulate, control and improve the quality of all processes throughout the business and the final product. Manage the audit program to ensure that all nonconformities raised against certification bodies during audits are effectively corrected and independently verified. Embed a culture of continuous improvement throughout the company. Lead the team to achieve quality management system targets for customers and business goals.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·      Develop the Management Systems strategy and the management arrangements for key milestones, demonstrating solid progress against plan

·      Ensure ongoing compliance with the Quality Management System (ISO9001)

·      Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems

·      Manage all external registration requirements to ensure they are met. Liaise with external bodies on all matters relating to registration. Maintain and improve, in line with business needs

·      Implement all relevant procedures described in the Quality Management System

·      Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies

·      Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits

·      Introduce new systems and procedures where appropriate

·      Train others in all aspects of the quality system and application of procedures

·      Undertake regular internal and process audits of the QMS

·      Ensure corrective actions are undertaken to address nonconformities found

·      Verify closure of nonconformities with Certification Bodies

·      Hold regular audit performance meetings within Morin and with Certification Bodies

·      Manage the audit nonconformity data base

·      Provide detailed analysis of nonconformities

·      Develop, implement and manage key performance indicators (KPIs) for each area of responsibility and set objectives for departments; ensure KPIs are met

·      Report on achievement of targets and identify any actions required

·      Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them

·      Communicate with personnel at all levels, internally and externally, in relation to Quality matters

·      Comply with the Health, Safety and Environmental Policies

·      Proactively contribute to creating a good team atmosphere

·      Anticipates and overcomes obstacles

·      Makes useful links to arrive at insightful plans and solutions

·      Embraces personal challenge

·      Takes ownership for team cohesion and team development

·      A self-starter, focused, motivated and able to positively motivate others

·      Follow the Group Code of Conduct and Group Compliance Policy (applicable section 2.1-2.4) along with other applicable company policies.

·      Performs other related duties as assigned.

Competencies

1.    Excellent leadership and management skills

2.    High level of interpersonal skills with a customer/client focus

3.    Flexibility

4.    Excellent written, verbal and presentation skills

5.    Excellent organizational and follow-up skills

6.    Competent in problem solving, team building, planning and decision making

7.    Attention to detail

Supervisory Responsibility

This position has direct supervisory responsibilities and serves as a coach and mentor for other positions in the company.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

When in the warehouse, protective eyewear and steel toed boots are a mandatory requirement and are to be utilized where indicated by safety department.

Travel

This role will require travel among our facilities, up to 20% per year.

Required Education and Experience

1. High school diploma or GED diploma, Bachelor’s degree in related field, or five years’ related experience in a manufacturing environment, or equivalent combination of education and experience.

Preferred Education and Experience

1. Industry experience.
2. Exposure with managing a union environment.
3. Detailed understanding of ISO 9001
4. Experience dealing with customers and suppliers

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.