Director of Sales and Business Development

Job Details

Description

ESSENTIAL FUNCTIONS

• Manages the occupancy process from first inquiry to receipt of deposit to move-in as it relates to the presentation, negotiation and promotion of the facility to that individual and/or family.
• Works with the prospective resident, family members and key influencers to facilitate a timely and beneficial commitment to the facility.
• Manages all information relating to the prospective resident/inquiry and maintains clear verbal and written communication regarding prospective residents with the Independent Living Director and COO.
• Accurately documents all aspects of the sales process for all contacts and prospective residents in the leads management system, REPS.
• Promotes the sales process through ongoing contact with prospective residents via telephone, personal visits, presentations and home visit activities, as appropriate.
• Provides Independent Living Director and COO planning information about opportunities or challenges, to be used in the development of strategies for maintaining optimal occupancy levels.
• Effectively communicates all documents related to residency, such as Residency Agreements.
• Conducts regular sales appointments within the facility with prospective residents.
• Participates in and helps plan community events for the purposes of increasing the sales pipeline resulting in future move-ins.
• Conducts presentations at community sales events.
• Identifies prospective leads through a variety of referrals, such as online and phone inquiries, face-to-face interactions and advertising leads.
• Responsible for the quarterly marketing plan.
• Participates in all sales training opportunities identified by the Independent Living Director and COO
  
  

Qualifications

• Education: Associate’s degree in Marketing, Public Relations or related field of study or equivalent experience. Bachelor’s degree preferred.
• Training and Experience: 3-5 years experience in a marketing or sales position, preferably in a senior living or healthcare environment. Detail oriented and excellent organizational and follow through skills. Excellent interpersonal, oral and written communication skills.
• Certifications and Licenses: None
• Job Knowledge: Ability to effectively engage and build relationships with customers. Ability to work independently, as well as with a team. Ability to understand customers’ needs and change strategies or tactics to meet those needs during the sales process.
• Language: Bilingual preferred.
  
  

Benefits You Can Expect

• Medical, Dental, Vision Insurance
• Paid Time Off
• Basic Life and AD&D Insurance
• 401(k) with Company Match
• Telemedecine
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Compassionate Action Relief for Employees C.A.R.E Fund
• Paid Jury Duty and Bereavement Leave
• Loewenberg Caregiver Scholarship
• Continuing Education (Relias Training)
• Employee Referral Bonus Program
  
  

Core Anchors – Good to GREAT Customer Service: To perform this job successfully, an individual should strive to provide Good to GREAT customer service and demonstrate our Core Anchors of People First…Always; Compassionate Action…Now; and Respectful Communication…Everywhere. GREAT is an acronym for the following principles: Greet with a Smile and by Name; Respect the Whole Person; Empathize; Accept Responsibility; and Team up for Success