Content Development Manager

About the Company:

Inspired by the Mediterranean, Moroccanoil comes to life through our iconic turquoise packaging and signature fragrance, for an exotic experience that transports the senses. Our original Moroccanoil Treatment pioneered oil-infused haircare and sparked global interest in argan oil. At the heart of our brand is the stylist community that inspires us to create effective and easy-to-use products. Today, our mission remains unchanged: to pioneer beauty innovations while making a positive impact. We support animal welfare as a cruelty-free brand with our PETA Beauty without Bunnies certification and partnership with the Humane Society. Ocean conservation and sustainability are central to us, including our collaboration with Oceana. As our journey continues, we strive to make a meaningful difference in our communities and around the world.

Overview:

Under the direction of the Director of Content Development, the Sr. Manager of Content Development will oversee the conceptualization, development, and writing of all cross-functional educational materials for Moroccanoil’s haircare and hair color portfolios. Additionally, this role will provide strategic input on the design and structure of these materials to ensure alignment with educational and brand objectives.

Tasks & Responsibilities

• Manage the conceptualization, development, and writing of all educational materials.
• Collaborate with Global Marketing in developing educational materials for new product launches with innovative launch strategies (e.g., back bar service guides, consultation pieces, product knowledge handbooks, etc.).
• Develop and organize training materials, multimedia aids, and other educational resources.
• Manage education and Global Marketing messaging and product information updates to the Artist Network.
• Oversee global education content deliverables in preparation for local and international trainings.
• Co-create "Train the Trainer" agendas within prescribed deadlines.
• Facilitate artist trainings, including national and regional events.
• Compile and communicate all materials needed to facilitate training events.
• Facilitate or support the facilitation of all new annual final field class content.
• Manage content development with a specialization in cultural differences in hairdressing, where applicable, for educational materials.
• Act as a liaison between Education, Marketing, and Product Development in the creation of educational materials.
• Work closely with the Copy Team on editing, execution, and finalization of all written educational materials.
• Collaborate with the Digital Education team to write scripts, step-by-step guides, and other content for online and printed educational materials, while taking a leading role in creating and editing training videos.
• Develop education curriculum to meet the needs of the business.
• Conduct product testing to support education development and provide feedback for Marketing and Product Development.
• Coach, evaluate, train, and mentor the Artist Network on education content.
• Follow company policies regarding OSHA compliance.
• Perform any other responsibilities the employer considers essential to ensuring the normal operations of the business, within the employee’s area of expertise.

Skills & Abilities

• Bachelor’s degree in Educational Technology or a similar field preferred
• Licensed cosmetologist.
• 3–5 years of relevant work experience working in a progressive role.
• Proven content writing with impeccable grammar.
• Ability to occasionally travel and work weekends required.
• Proficient in MS Office Suite (Word, Excel, and PowerPoint).
• Final candidates will be required to take a writing test.

Characteristics

• Organized and agile
• Good communication and presentation skills
• Attention to detail
• Takes initiative
• Ability to multi-task
• Works well under pressure
• Able to work in a team or individually