What are the responsibilities and job description for the Front Desk Associate position at Morrilton Dispensary?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we encourage you to apply.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to respond to calls, take messages, and relay information as needed.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing billing processes and payment transactions accurately.
- Uphold hotel policies regarding guest privacy and security.
Requirements
- Previous experience in hotel management or a similar customer service role is preferred.
- Strong understanding of hospitality principles and front desk operations.
- Excellent phone etiquette with the ability to communicate clearly and effectively.
- Multilingual skills are a plus for enhancing guest relations.
- Familiarity with phone systems and hotel management software is advantageous.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong problem-solving skills with a focus on guest satisfaction.
- A positive attitude, professionalism, and a commitment to delivering outstanding service.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $14