Student Accounts Specialist

MORRIS BROWN COLLEGE

ATLANTA, GEORGIA

Student Accounts Specialist

Overview:

Reporting to the Controller, the Student Accounts Specialist is an important part of the finance team and a collaborative partner in meeting various institutional goals and objectives. The Student Accounts Specialist facilitates and maintains strong, collaborative relationships with Morris Brown College faculty, staff, and student population while identifying additional ways to be of service and ensuring complete customer satisfaction. This individual must uphold a high standard of professionalism and be able to work independently to complete tasks and identify solutions.

Responsibilities:

• Manage the day-to-day cash and accounts receivable related activities for the College. Responsibilities include student receivables (including 3rd party such as employee tuition reimbursement), charge and credit applications, account analysis and adjustment, monthly billing, refund distribution and customer service functions.
• Exhibits a strong understanding of the office policies and procedures and can independently answer questions and solve problems autonomously in a quick and efficient manner with little to no oversight.
• Serves as an advocate for and advisor to our student and parent population by helping them understand their rights and responsibilities regarding financial obligations to the College.
• Produces and provides student account research and analysis. Fosters the ability to analyze large complex sets of data related to both student accounts and non-federal student loans.
• Summarizes data efficiently and presents it in an organized and thoughtful manner for administrative level review.
• Receives and applies student account payments in accordance with office policy and procedures. Ensures student account posting information is accurate with extreme attention to detail.
• Monitors and maintains aging receivables by tracking appropriate accounts and working with payers through delays in payment and other areas of concern.
• Ensures strong collaborative efforts between the office of student accounts and the office of financial aid and scholarships.
• Participates in New Student Orientation (NSO) and other required activities.
• Collaborates with other departments to ensure knowledge and information transfer to create better quality of service for students and parents.
• Complies with federal and state regulations as well as institutional and departmental polices.
• Ensures the privacy of all Morris brown students by understanding and exhibiting a strong understanding of the family education rights and privacy act (FERPA)
• Maintains business procedures to strengthen internal control. Participate regularly in process improvement initiative under indirect supervision and oversight.
• Applies critical thinking as needed within the scope of responsibilities, research issues/questions related to student financial and communication information to management in a timely and effective manner.
• Demonstrates eagerness to cross-train and learn all functions and duties assigned to student accounts and related enrollment management areas.
• Exercises sound judgment and can effectively handle multiple projects simultaneously in a deadline driven environment.
• Strong verbal, written communication, and interpersonal skills.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Strong knowledge of accounting principles
• Experience in accounting/billing or financial aid in an education environment
• Strong organizational skills
• Advanced skill in Microsoft Office/Excel
• Must be familiar with college payment, billing, and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations

**Working hours will occasionally include evenings and weekends during peak periods including registration.

Education Requirements:

• Bachelor's degree and three years of relevant experience is required.

Preferences:

• A bachelor's degree in a business-related field
• Minimum of three years of experience in a billing and payment service-related field
• Minimum of three years of experience working with student accounts at an accredited institution of higher education
• Proficient with Microsoft Office
• Strong Time management skills with the ability to work well in a team environment
• Proven detail-oriented work style in collaboration with effective written and verbal communication
• Capability to thrive in a fast-paced environment while being adaptable and receptive to change.