Job description
Category
Automotive Service Management
Dealership / Location Name
Cavenaugh Auto Group
Cavenaugh Auto Group benefits :
- Professional training
- Team-oriented environment
- Advancement opportunities
- Monthly Bonus
- Quarterly Bonus
- Year-end Bonus
- Closed on Sundays
- 401k with company contribution
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Coverage
Position Type
Regular Full-Time
Overview
Position Overview
The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.
Who Would I Interact With
This position interacts daily with Customers, Service Advisors, Technicians, Dispatch, Parts Associates, Parts Managers, Sales Managers and other store Associates, just to name a few.
What Are The Day-to-day Responsibilities
Assist all subordinate service and sales personnel in all phases of their job descriptionsProperly document employee behavior that may result in punitive job actions such as terminationReport to management any circumstances that compromise the integrity of the dealershipWork with the parts department as appropriate to ensure proper stocking of high use partsCollect accounts receivable for service workObtain competitive bids on all tools, equipment, sublet repairs, and shop suppliesEnsure that service department employees follow safety policies and practices and that they report any and all accidents immediatelyEnsure that all required technical publications, periodicals, bulletins are obtained, kept up-to-date and properly maintainedQuality check completed jobsEnsure that all the necessary shop equipment is in proper working conditionEnsure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quicklyEnsure that proper service sales techniques are being usedMeet with general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other mattersCommunicate with customers before issues arise and get involved in escalated customer issuesMaintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manualsMaintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basisServe as liaison with factory representatives in the absence of fixed operations or service directorEstablish and maintain a good working relationship with customers to encourage repeat referral businessMonitor staffing levels, compensation levels and department turnoverAssure proper repair order flow to satisfy warranty / dealership / business office requirementsMaintain reporting systems required by general manager, company and manufacturerEstablish and maintain a good working relationship with vocational and technical schools to enhance recruitment activatesDirect and schedule the activates of all department associatesHire, train, motivate, counsel and monitor the performance of all service department staffUnderstand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know actAssist in development of annual service budget for use in connection with annual sales forecastMaintain customer satisfaction index rating above that of manufacturer or dealership averageWhat Are The Requirements For This Job
High School diploma or equivalentThree to Five years of experience in an auto repair facilityTwo plus years of supervisory experienceExcellent verbal and written communication and interpersonal skillsProficient knowledge of dealership computer systemsMust have a valid driver's licenseDemonstrated customer service skillsPrevious industry knowledge of overall operations, management and wholesale relations (preferred)Skills :
Customer serviceSalesComputer literacyMS OfficeTypical end time : Typical start time :
This Job Is :
A job for which military experienced candidates are encouraged to applyOpen to applicants who do not have a college diplomaWork Remotely
This Job Is Ideal for Someone Who Is :
Dependable more reliable than spontaneousPeople-oriented enjoys interacting with people and working on group projectsAchievement-oriented enjoys taking on challenges, even if they might failJob Type : Full-time
Pay : $60,000.00 - $80,000.00 per year
Benefits :
401(k)Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceWork Days :
Monday to FridayEducation :
High school or equivalent (Preferred)Experience :
Customer Service : 1 year (Preferred)License / Certification :
Driver's LicenseWork Location : In person
Salary : $60,000 - $80,000
