What are the responsibilities and job description for the Learning and Development Specialist position at Morris Furniture Co.,INC.?
LEARNING AND DEVELOPMENT SPECIALIST- COLUMBUS METRO AREA
Our Values:
At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun.
Purpose:
The Learning and Development Specialist will execute key training programs with all new hires at store level. This individual will utilize current company training programs and create new content in partnership with Store Leadership and the Talent Team to deliver optimal results. The position will focus on guiding new hires through their first 90 days with a particular focus on the two-week informative structured training program to ensure success in a sales environment.
Essential Functions:
- Facilitate a 2-week interactive instructor-led new hire sales training program to enhance the skills, knowledge and set our new sales associates of for success.
- Adhere to testing and evaluation practices to ensure the quality and effectiveness of the training program for new sales associates.
- Follow up with managers to provide updates on new hire progress within assigned training courses and series.
- Conduct follow-ups with new hire classes to reinforce key concepts and support ongoing development beyond the initial training period.
- Assign and monitor the completion of trainings and courses to ensure new sales associates are meeting their training milestones.
- Design, develop, and facilitate engaging learning solutions that incorporate adult learning theory and a blended learning approach, specifically aimed at new sales associates.
- Partner in the management and administration of our Learning Management System (LMS) by assigning courses, tracking progress, generating reports, and updating the training calendar with relevant offerings.
- Gather feedback from management, employees, and other departments to continuously improve the effectiveness of training programs, with a focus on the first 90 days of new sales associates.
- Conduct needs analysis and develop sales training programs based on the specific requirements of new hires and the overall sales curriculum.
- Lead new hire orientation sessions, ensuring new sales associates are well-acquainted with company policies, sales processes, and tools.
Qualifications
- At least 3 years of experience in learning and development, with a focus on sales training.
- Experience in the retail sector, particularly in furniture sales, is preferred.
- Deep understanding of relationship sales, sales processes, customer engagement, and closing techniques.
- Proven track record of leading training programs for impact and results
- Proficiency in designing and developing training materials tailored to sales teams.
- Excellent verbal and written communication and organizational skills to effectively convey and manage information and engage trainees.
- Familiarity with e-learning platforms, LMS (Learning Management Systems), and other training technologies.
- Ability to assess training needs, measure training effectiveness, and make data-driven improvements.
Work Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Job Type: Full-time
Application Question(s):
- How many years of experience in new hire facilitation training?
- How many years of experience in sales training?
- Do you enjoy a repetitive schedule week to week without dealing with burnout?
Ability to Commute:
- Cincinnati, OH 45249 (Required)
Ability to Relocate:
- Cincinnati, OH 45249: Relocate before starting work (Required)
Work Location: On the road
