What are the responsibilities and job description for the Bilingual Customer Service - Health Insurance Advocate position at Morris & Garritano Insurance?
Job Description
Job Description
Why join M&G :
We Continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services
Central Coast Best Places to Work by Pacific Coast Business Times (2018-2024)
Leaders of Influence – Insurance by Orange County Business Journal (2023)
Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024)
Big “I” Best Practices Agency by Independent Insurance Agents & Brokers of America (2016-2024)
Top 100 P&C Agencies (#100 – 2023, #98 – 2024)
Top P&C Agent of the Year (Insurance Journal) 2022
Diamond Level Family Friendly Workplace by SLO Chamber of Commerce (2022 – 2024)
About the Role :
The Health Insurance Advocate assists and educates individuals on their health insurance benefits. We will teach you the specifics of insurance-you bring the eagerness to learn and advocate for members!
How you will be Compensated
21.00-$27.00 / hr Depending on Experience
Medical, Dental Vision Insurance
Employee Assistance Program
Paid Time Off, Holidays, and Sick Time
Disability and Life Insurance
401(k) with match
Flexible Spending Plan
Flexible Working Hours
Who you Are :
You enjoy helping others
You are looking for a career path in a stable industry
You are a strong communicator
You exhibit a professional demeanor
You enjoy staying highly organized
You thrive in a collaborative, problem-solving environment
You possess a positive work ethic, excellent communication skills, and innate critical thinking
You thrive in a deadline driven environment
What you will Do :
Explain benefit plans, options, and coverage details, including health, dental, vision, and other employee benefits to clients
Occasionally conduct Open Enrollment meetings (in-person, webinar, and recorded)
Provide timely, courteous, and knowledgeable responses to private, sensitive issues
Act as a liaison between employees, healthcare providers, and carriers to resolve claim disputes and coverage discrepancies
Protect confidential information by maintaining client files and following HIPPA and other privacy rules and regulations.
Expand technical knowledge, carrier changes and provider network information to stay informed in assisting employees.
Qualifications
High school degree
2 years Customer Service
Fluent in English and Spanish - both spoken and written
Current Life and Accident and Health Licenses or required within 6 months of assuming position
Proficient in Microsoft Office Suite as well as ability to learn new applications.
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