What are the responsibilities and job description for the Customer Service - Health Insurance Advocate position at Morris & Garritano?
Why join M&G:
We Continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services
The Health Insurance Advocate assists and educates individuals on their health insurance benefits. We will teach you the specifics of insurance-you bring the eagerness to learn and advocate for members!
How You Will Be Compensated
We Continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services
- Central Coast Best Places to Work by Pacific Coast Business Times (2018-2024)
- Leaders of Influence – Insurance by Orange County Business Journal (2023)
- Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024)
- Big “I” Best Practices Agency by Independent Insurance Agents & Brokers of America (2016-2024)
- Top 100 P&C Agencies (#100 – 2023, #98 – 2024)
- Top P&C Agent of the Year (Insurance Journal) 2022
- Diamond Level Family Friendly Workplace by SLO Chamber of Commerce (2022 – 2024)
The Health Insurance Advocate assists and educates individuals on their health insurance benefits. We will teach you the specifics of insurance-you bring the eagerness to learn and advocate for members!
How You Will Be Compensated
- $21.00-$27.00/hr Depending on Experience
- Medical, Dental Vision Insurance
- Employee Assistance Program
- Paid Time Off, Holidays, and Sick Time
- Disability and Life Insurance
- 401(k) with match
- Flexible Spending Plan
- Flexible Working Hours
- You enjoy helping others
- You are looking for a career path in a stable industry
- You are a strong communicator
- You exhibit a professional demeanor
- You enjoy staying highly organized
- You thrive in a collaborative, problem-solving environment
- You possess a positive work ethic, excellent communication skills, and innate critical thinking
- You thrive in a deadline driven environment
- Explain benefit plans, options, and coverage details, including health, dental, vision, and other employee benefits to clients
- Occasionally conduct Open Enrollment meetings (in-person, webinar, and recorded)
- Provide timely, courteous, and knowledgeable responses to private, sensitive issues
- Act as a liaison between employees, healthcare providers, and carriers to resolve claim disputes and coverage discrepancies
- Protect confidential information by maintaining client files and following HIPPA and other privacy rules and regulations.
- Expand technical knowledge, carrier changes and provider network information to stay informed in assisting employees.
- High school degree
- 2 years Customer Service
- Current Life and Accident and Health Licenses or required within 6 months of assuming position
- Proficient in Microsoft Office Suite as well as ability to learn new applications.
Salary : $21 - $27
