What are the responsibilities and job description for the Bilingual Member Services Advocate - Health Insurance position at Morris & Garritano Insurance?
Why join M&G:
We Continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services
- Central Coast Best Places to Work by Pacific Coast Business Times (2018-2024)
- Leaders of Influence Insurance by Orange County Business Journal (2023)
- Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024)
- Big I Best Practices Agency by Independent Insurance Agents & Brokers of America (2016-2024)
- Top 100 P&C Agencies (#100 2023, #98 2024)
- Top P&C Agent of the Year (Insurance Journal) 2022
- Diamond Level Family Friendly Workplace by SLO Chamber of Commerce (2022 2024)
About the Role:
The Member Services Advocate assists and educates individuals on their health insurance benefits. We will teach you the specifics of insurance-you bring the eagerness to learn and advocate for members!
How you will be Compensated
- $21.00-$27.00/hr Depending on Experience
- Medical, Dental Vision Insurance
- Employee Assistance Program
- Paid Time Off, Holidays, and Sick Time
- Disability and Life Insurance
- 401(k) with match
- Flexible Spending Plan
- Flexible Working Hours
Who you Are:
- You enjoy helping others
- You are looking for a career path in a stable industry
- You are a strong communicator
- You exhibit a professional demeanor
- You enjoy staying highly organized
- You thrive in a collaborative, problem-solving environment
- You possess a positive work ethic, excellent communication skills, and innate critical thinking
- You thrive in a deadline driven environment
What you will Do:
- Explain benefit plans, options, and coverage details, including health, dental, vision, and other employee benefits to clients
- Occasionally conduct Open Enrollment meetings (in-person, webinar, and recorded)
- Provide timely, courteous, and knowledgeable responses to private, sensitive issues
- Act as a liaison between employees, healthcare providers, and carriers to resolve claim disputes and coverage discrepancies
- Protect confidential information by maintaining client files and following HIPPA and other privacy rules and regulations.
- Expand technical knowledge, carrier changes and provider network information to stay informed in assisting employees.
Qualifications
- High school degree
- 2 years Customer Service
- Fluent in English and Spanish - both spoken and written
- Current Life and Accident and Health Licenses or required within 6 months of assuming position
- Proficient in Microsoft Office Suite as well as ability to learn new applications.
Salary : $21 - $27
